Steinkraus Plumbing Inc

2017 I did Phase I of a big renovation and spent 19K with Steinkraus and when I got the bill I asked for back up documentation to support the invoice and was given the run around and an answer well we aren't the cheapest plumbers and we need to cover overhead. When we started Phase II we really like the plumber and thought let's give them a second try and asked for another person to be our contact. They sent the owner Merle and he did a bid which we signed but stated we were concerned that some of Phase III might be included but were told don't worry we will be fair and take care of you. When I got the 17K bill I had kept track of all the hours. I am about 5K in the dark how they came up with the total and they refuse to itemize the invoice. My advise is if you work with them it is time and materials and you ask for documentation. The time spent on site for Ryan was a total of 67 x $135.00 = $9045.00 plus $1000.00 Material plus fixtures $2440.00 =$12, 485.00. Even if you added on a 20% management fee it still would be below the $17,210.00 invoice I received. So basically they charged me $205.00 an hour? I just wish they felt the need to walk me through all the charges but they have no interest. The good news we think our plumber was great just not the front office. The bad news is we have Phase III and can't use them. 5 Stars for plumbing!

great company to work with. they employees are very friendly and work with the other shops. highly recommended

My plumber was awesome! He was on time to replace my bathroom fixtures. He had the items shipped from Pipeline Supply directly to the house the prior day so he started work and was done in no time flat. They have been in the business for years with a solid customer satisfaction rating outside of this Google rating service. They were recommended to me by another happy customer.

I had an appointment with Steinkraus for them to install a gas line in the morning. The plumber never called nor showed up. I called early afternoon and was told I would be called back once they find out what's going on. Never recieved a return call. Was told when I called them back again that evening that they might be able to do the job in a week. I took an entire day off of work to get the work done which was scheduled well before hand.

This contractor completely double charges for out of window standard service hours. Was quoted a price for the replacement of a faucet and then the bill was double the rate. To top it off the valve within the replacement faucet had to be replaced two weeks later as we were away for the weekend and the shower fan most of the weekend because the valve they replaced broke. I had to go in myself and replace. Not a fun event!!