- Country: USA
- State: Minnesota
- City: Sauk Rapids
- Address: 3653 Quail Rd NE #2, Sauk Rapids, MN 56379, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
I had someone come out on Monday. I was told I needed a 1 1/2 inch plug for my floor drain but they didn't have any available. I paid the $50 service fee and went out and bought the plug at a local hardware store. Came home and the drain plug is too small. Called their customer service number and got to speak with someone after hours that barely spoke English. Tried calling their main number yesterday and was told she would try having the tech from Monday call me back...it's now Wed and no callback. I also got a text asking about my service experience and if I had concerns or questions to respond and no response to that either. Overall horrible experience even after expressing my frustration and still dealing with the smell of sewer gas on and off while pregnant. NOT WORTH USING
Our plumber was very helpful! He came and showed us what was wrong and how to prevent it in the future! Even on the fourth of July! Very respectful. Would definitely recommend to family and friends
They are the best out there. I am a single woman and they have shown me respect and have treated me like any other customer and that is hard to find. They have explained everything right down to the excavation work that needed to be done. They answer every question respectfully and dont act like the questions are stupid . They aren't mad if I shopped around and then came back. They act quickly and professionally at every turn I would recommend them every single time. Thank you John, Brandon, Woody, Jessica and Wes you have made a horrible mess much less horrible.
Brady went above and beyond what any other plumber services would go. They worked with me even when I had to call them out 3 times due to the problem lingering. They were positive through the whole process and did not charge me for the later two calls in order to fix problem. They were honest and explained the situation well. They gave me options after educating me which made me feel empowered. The whole time they did no speak down to me or make me feel stupid. A+ company! I will be coming back to them for all of my plumbing needs.
Our serviceman was knowledgeable and did an excellent job cleaning our sewer that had many roots!!
