293 S Oak Knoll Ave, Pasadena, CA 91101, USA
This is a terrible company. My general contractor arranged for them to come and snake out the main line at my house, but when they arrived they INSISTED there was no clean-out installed, and that they would have to install one for $1200 on the spot. I was sure that I had already installed a cleanout years ago, and pleaded with them to look thoroughly around and under the house for it. They gave a cursory look for about a minute, and insisted there wasn't one. Moreover, they tried to encourage me to go ahead and have them replace ALL the drains under my house, to the tune of about $3-5K to reduce future need for snaking. They were not even at my place for 15 minutes, and within that short time tried to scare me into thinking I needed major work NOW. Saying I need to think about it, they left and I called another company I have used before. They came right out, and immediately found the cleanout, just inside a small door next to my back porch--it did not even require going under the house to do the job. I asked about replacing the drains, and was told the sensible thing to do is to get a camera inside to take a look, and only replace it if it looks necessary. I also asked what they would charge to install a new cleanout if there had not been one and they said it would be only about HALF of what the Al & Robin's company wanted to charge. The technician from Al and Robin was "Sam" according to the written estimate they left. In the end, it cost me $185 to snake out my line from the existing and easy to find cleanout, not the $1200+ that this company was so eager to charge me. They technician kept apologizing for giving me so much bad news, saying he was just the messenger--give me a break, Sam, just do diligent work and give your clients accurate information instead of alarming them and trying to scare them into paying huge amounts of money unnecessarily.
