Sun Ray Plumbing & Heating

I would STRONGLY NOT RECOMMENDED sun ray plumbing. The owner, who I believe is named Steve, was very unprofessional and curt. He visited our home and gave us a quote for plumbing for a basement bath and moving a water heater, the quote seemed reasonable so we contacted him on a Friday to tell him we would like to proceed, he told us he would get back to us on Monday or Tuesday. We contacted him again on Tuesday evening because he had not reached out to us, and he responded saying he could come by Wednesday afternoon or Thursday. At 7:30 on Wednesday morning he contacted us saying he was coming by to drop off equipment. The employees of sun ray seemed to do a good job on Wednesday. On Thursday Steve and another employee came over around 8am, Steve knocked on the door but opened it himself allowing our dog to freely walk out of the house and potentially out the gate because Steve had left it open, thank goodness our dog is well-behaved enough not to walk out of the gate by himself, or we could’ve spent the morning chasing our dog down the street. On Friday, after three days of work on our basement, Steve finally sent us our contract, after we had been asking for it for numerous days. The contract was in the body of an email, it wasn’t in a pdf document, it also had our name and address incorrect on it. On Friday evening Steve came over to inspect the work and ask for payment. Originally, Steve had told us we would pay half up front, a quarter after the initial work was done, and then the last quarter after all the work was finished. Steve never asked us for the half upfront like he originally stated, instead he told us “it’s going to be a little more than 3/4 because we’re basically done with the work.” When we brought up issues with the work done, such as a vent pipe being in a different location than we originally discussed, Steve’s response was “it doesn’t matter anyways, it’s going to be in the wall.” Well the issue with where Steve’s employee decided to put the vent pipe is that now our light switch plate isn’t at standard height because the vent pipe is in the way. When we found our tub upstairs, directly adjacent to the pipes sun ray plumbing was working on started leaking into the basement on the new concrete they just poured, Steve’s response was “it’s just old plumbing.” When we brought up that they had clogged our hot water pipes into our basement sink, Steve’s response was “oh yeah there’s probably a clog in this valve right here, if you take it apart and flush it, it should work.” When we brought up that they used PEX line instead of copper for one length of piping, we were told “oh so and so must have done that, he’s a junior, he’s just learning, but Steve ripped him one for that,” so basically something was done wrong and yet they let it maintain there. Overall, the employees of sun ray seemed to be friendly and did decent work, but I can never recommend anyone to sun ray because of my interactions with Steve. We were never told when the plumbers would be coming into our home, we didn’t receive the contract before the work was started nor have we signed one, the work done differed from what we originally discussed, and Steve’s attitude and quality control for the services his employees are doing is terrible.