- Country: USA
- State: Michigan
- City: Lansing
- Address: 5601 N Aurelius Rd, Lansing, MI 48911, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
3302 W St Joseph St, Lansing, MI 48917, USA
- 4 reviews
6204 Lansing Rd, Lansing, MI 48917, USA
- 5 reviews
16825 Industrial Pkwy, Lansing, MI 48906, USA
2013 Stirling Ave #2747, Lansing, MI 48910, USA
- 4 reviews
The best company I have ever had the pleasure to work with! Very skilled, fast, professional, and affordable. The A-OK team is an amazing group of people, thank you so much for all your hard work and dedication.
Would not recommend simply based on responses to other reviews. Have personally not used this company and will not based on their response to a negative review, think about customer service and better business practices, and positive online feedback- especially former employees, makes me wonder why they are so unhappy working for your company.. Best of luck.
Had an appointment today in between 11-1. No one showed up, when I called, the person hung up on me TWICE. Then on the third call, she put me on hold. When she finally came back, she very rudely informed me she couldn't reach anyone, didn't know what to tell me, and would take my number and call me back ASAP. That was 4 hours ago and now they are closed/going straight to voicemail! I left a less than pleased message but man, customer service matters. You could have missed the appointment, it happens... but sheesh, notify me and make it right, instead... we just didn't matter, our business to them did not matter, not even enough for a phone call even AFTER a complaint was very nicely raised. Cool guys.
They will scam any customer they can. Sent their UNLICENSED guy out and told them to shut off equipment for an apartment complex leaving over 100 people without hot water, simply so they could double bill to come out again to fix what they did the first time. To their response WE went out in the middle of the night to fix their screw up with the apartment complex. Took pictures while we were there of the order vs what the customer wanted. I just want customers to know the truth about the people they are bringing into their homes. Scammers.
Do not trust this company! Two year old AC unit and the compressor went. Luckily, the thing was still under warranty. The owner told me that they deal with warranties all the time, no problem. Over a year later and I still have not gotten reimbursed for the part. Why? Because A-OK Mechanical never sent the part in to the manufacturer. But they won't admit this. Every time I contacted them, they told me they'd look into, that the manufacturer was giving them the run around, etc. So I call the the manufacturer who says they never received the defective part. They tell me to call the parts distributor because A-OK would have had to send the part to them first and then they would have sent the part to the manufacturer. Distributor can confirm that A-OK ordered the part from them but never returned the defective part. I asked A-OK three times to send me their paperwork that shows they sent the part in. They now will not respond to me. I'm out $600 because of their incompetency. Oh, and my AC still doesn't work. Because they only diagnosed half the problem. Stay away from this company.