Penning Plumbing, Heating, Cooling, & Electric

5 reviews
  • Country: USA
  • State: Michigan
  • City: Grand Rapids
  • Address: 584 44th St SE #7597, Grand Rapids, MI 49548, USA
  • Store
Phone number
Working hours
  • Monday: 8:00 AM – 5:00 PM
  • Tuesday: 8:00 AM – 5:00 PM
  • Wednesday: 8:00 AM – 5:00 PM
  • Thursday: 8:00 AM – 5:00 PM
  • Friday: 8:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
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5 Review(s)
Kylee Parooker
08.07.2019

Our job should have been quick and easy. However, it required the city to come turn our water off. Right from the get go, Brad was very friendly and pleasant. When the city worker arrived, he looked around for a couple of minutes, then said he wouldn’t be able to get the water shut off, and they would have to schedule for a different day. We were leaving the next day for vacation, and I was very worried we would come home to a flooded basement, but I was going to take the city worker at his word. Thank goodness Brad was there! He advised me to call the city and advise them of the situation. I’m so glad I did! The woman I spoke with at the city advised me that our situation was considered an emergency, and she would dispatch an after hours crew, as it was getting close to 5pm. Long story short, Brad spent almost 4 hours at our house, mostly sitting in his van in the 80 degree heat, waiting for the city crew. He advocated for me with the city workers, as I did not understand exactly what was going on. Once the water was turned off, Brad was finished with our repair in 15 minutes. He went above and beyond in every possible way. It was some of the best, friendliest service we’ve ever received. I am so glad we went with Penning for our repair, and I am especially glad we got Brad as our tech! I would absolutely, 100% recommend this company.

Kari VanSingel
18.07.2019

Amazing service! Fixed our AC unit, waved the service fee, repaired the unit the same day for a FAIR price, plus they gave us a discount with a coupon from their website! All very friendly on the phone and in person. Great job Penning and thanks for helping our family stay cool this summer!

John Boeschenstein
08.08.2019

Updates to my original review...(1) Jim, the owner, committed to give me a credit for the cost of the work that they did but never actually delivered on that promise. (2) The cost to repair the damage they created cost me MORE than the original work they did! I would be much better off NEVER to have tried this company in the first place. Do not use Penning, period. Original review: Unfortunately, I would not recommend Penning because of a bad experience with Penning. I had them come out to repair a pipe at my house that was leaking and during the repair they damaged an adjacent pipe which started leaking immediately and tried to charge me to repair that one too! I called Jim, the owner, he stated that I couldn't prove that it was his responsibility and I would have to pay to get it fixed. He told me to call Godwin Plumbing...and I did and I will from now on.

Joe Wallace
17.07.2019

The office staff were very accommodating when I needed to change the day & time for my appointment. The technician arrived exactly on-time. We discussed and agreed on the scope of work and price. He was very competent, courteous, and completely explained his findings and recommendations. Professionals you can trust!

Cindy Wojciakowski
08.07.2019

Steve was friendly, thorough, and tried to save my ancient AC unit but it was too far gone. He inspected my duct work, electricity and furnace to determine possible costs when installing a new AC unit. He discussed everything clearly and gave me an estimate (which I think is high). Outside of the cost for a new AC unit, I was happy with everything.

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