- Country: USA
- State: Michigan
- City: Big Rapids
- Address: Big Rapids, MI 49307, USA
Scheduled with them to winterize my cottage, which is an hour drive one way for me. As I pulled in the driveway, they called and said they couldn't make it but would do it "in the next day or two". I called 5 days later, they said "they would do it in the next day or two". I called a week later, they said "they would do it in the next day or two". The weather is going freeze soon so I had someone else winterize it a month after Cascade said they would and I still have not heard from them 5 weeks later. I'd recommend skipping calling them. If you can't do it, tell me...don't make me drive up for nothing, leave a hidden key then have to drive up again to not only get the hidden key because no one ever shows but drive up again for another plumber. A 15 minute winterization cost me 6 hours of driving, 6 hours of my time and $40 in gas. Thanks alot.......
My homeowners insurance company contracted this firm in response to my service request about replacing the anode rod in a water heater. Cascade called and I explained my situation. After giving all requested info about the water heater they suggested removing the anode rod and not replacing it. When I rejected that suggestion they responded that they could not buy the part so I went on line and purchased on in 5 minutes and had a friend switch it out for $25. Anyone can purchase this part online! I'm not certain what their motive was for their position but I do know that I will never use them under any circumstance.