- Country: USA
- State: Michigan
- City: Royal Oak
- Address: 1115 E Eleven Mile Rd, Royal Oak, MI 48067, USA
- Monday: 8:00 AM – 5:30 PM
- Tuesday: 8:00 AM – 5:30 PM
- Wednesday: 8:00 AM – 5:30 PM
- Thursday: 8:00 AM – 5:30 PM
- Friday: 8:00 AM – 5:30 PM
- Saturday: Closed
- Sunday: Closed
I own my childhood home in Royal Oak, which is now a rental property. I have a hard time finding repair and service people because I live in another state and I am a senior citizen, so either the repair people won't even come and look, or they quote outrageous prices to cheat or discourage me. Therefore, I was amazed and surprised when Rick from Nelson Brothers offered to come and track down an ongoing leak in the bathroom, spent a half hour locating the leak (which is coming through the tiles), then DID NOT CHARGE for the service call. I cannot tell you how grateful I am because he could have said anything he wanted---he could have told me I needed all the pipes replaced, as someone else recently did. Even though he certainly was entitled to be paid for his time, he would not take any money. This is in contrast to other repair people who gave me quotes of $11,000 and $6,000 to fix the leak, even though neither person was sure where the leak was coming from. Nelson has always been prompt and reasonable in the past when roots got into the pipes, etc. I wish they could make house calls to my home in Illinois.
Woke up to water flooding our first floor and basement, Called at 810 on a sunday, at a tech at my doorstep at 910! These guys have emergency service down. Our tech, Mike I believe, gave us honest pricing before he came out letting us know how much on call pricing is and that he doesnt know what hes looking at over the phone so may only be able to do a temporary fix. Had him come anyway and was able to fix it completely today. I called a few other plumbers with "emergency" service and 12 hours later still waiting. You have recieved a customer for life! Thanks for the great service guys!!
Saved me over $4,000. 2 other companies came in to look at my store’s slow drains. Both companies wanted to break up the concrete and replace the main pipe. One estimated $3100 (local company), the other $4450 (big national brand name ). Ed and his co-worker (sorry didn’t catch your name ), cleaned out the main drain and I was free and clear for under $200. What stood out to me was the honesty , in that after I told them about the previous estimates , they didn’t take advantage of me. THANK YOU AGAIN, GOD BLESS YOU AND YOUR COMPANY!! -mike, sr.
Updating a rental unit. Great consultation, service & fast turnaround for new hot water tank & 2nd visit to check/repair every faucet & toilet. Thank you!!!!
I came home from work to find my water heater was leaking all over my basement. Rob from Nelson Brothers came out and replaced my old tank with a new Lochinvar 50 gallon water heater, and noticed that my new dryer and washer weren't hooked up yet. I needed the gas line changed out to be up to code with new black piping.... so he was able to take care of that at the same time!! What a cost saver!! Thanks for the great job.