Remer Plumbing Heating & Air Conditioning, Inc.

Workers were very professional. On time everyday. Did the job just as laid out in estimate. We had a tub/shower replaced with a shower enclosure. They did an excellent job.

I believe this is a very honest and professional company. From the reviews I have read, and responses from the office/owner, I can see that those who have negative feedback were under the impression that they should receive top notch service at the lowest price. Service companies always charge the first hour of service just for coming out, which is always explained. When a service technician comes out, it is taking time to do so, time he deserves to get paid for. Some jobs are faster/easier than others, and others are time consuming and difficult. I don't see why anyone would condemn a business because they didn't show up "on time". And there are always unforeseen charges, parts, warranties, etc. The quotes are an eye ball figure, not an exact price. Basically what I'm trying to say is, those who are leaving bad reviews to stay away and even hoping to put a good company out of business are childish. They clearly had issues due to their own misunderstanding of how service companies work, and the expenses involved with quality work.

Called on a Wednesday for service on a simple repair. Was told they could come either Thursday, or Friday. Since I would be unavailable Thursday, I indicated Friday was fine. They asked if I wanted morning or afternoon. Stated morning was good. Was told repair person would call ahead. No one showed in morning, and no call either. I called after lunch and was told by a female rather annoyingly that my job was on the days list and the repairman would be at my house that day, and they would call ahead. At 4:40 pm, no repairman, no call. I called the company and got a recording that they were closed until Monday. Not even the courtesy of a call to say they wouldn’t be here ! Lousy way to treat a customer.

UPDATE: look at their reply to my comment. This is not how a good business treats their customers. There us a good reason this business has a 2.3 star review. Stay away. Charged me 112.00$ just to come out and look at my boiler and not do anything. Spoke with technician and I was told my boiler was shot and needed to be replaced. Got a second opinion, they CLEANED the boiler and it was perfectly fine - running like a champ.

Called to have them fix my bath tub that was leaking into my basement and the fixture needed to be replaced completely. The technician called his boss in my livingroom on speaker for my quote. So these guys are paid by the hour right... the technician then left my house for nearly 45 MINUTES (on the clock) for parts (that he apparently did not have in his van FULL of parts)... when he was finished i paid for my services in full with cash and got a receipt that my services were paid... in full. 2 weeks later i discover that my bathtub is still leaking into my basement (just as bad as it was before) and i get a bill in the mail for $40 more bucks!!! I called them about the bill and the leak... their statement to me was i was outside of my warranty and somehow, someway I have to pay $40 more dollars than the OWNER quoted on the phone that they cannot explain to me... so i explained that im not paying the $40 cause that was not the price i was quoted and the work was shotty... so the response was to send me to collections... over$40.