Roto-Rooter Plumbing & Drain Services

5 reviews
  • Country: USA
  • State: Michigan
  • City: Lansing
  • Address: 4407 Empire Way, Lansing, MI 48917, USA
  • Store
Phone number
Working hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
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5 Review(s)
Jennifer Ledermann
14.08.2019

My basement flooded late last night. I called the 24 emergency number and Nick arrived first thing this morning. He was done within a little over an hour, and was able to explain in detail (in my terms) what happened and how to prevent a future disaster. Thankfully, I didn't lose anything and caught it in time! Nick didn't even leave a mess for me to deal with!

Caroline Malott
17.07.2019

Our technician was very friendly and knowledgeable about our situation. He was able to unclog our laundry drain and gave us a few directions to try and prevent a back up again. He was also honest that we may need a bigger repair later down the road due to our house being older. It was nice to have someone honest about the situation and not lie and state that this will work 100%. I thought it was a little pricey of a charge but it was fixed quick and the technician was very friendly so I was okay with the charge now that I can do laundry again. I would recommend! Wanted to add to this. Our washer ended up over-flowing the next day and I requested a partial refund although I did have a 6 month promise to come back BUT we did not want to make the technician drive 1.5 hours back to us as we thought it was not necessary. When I spoke with customer service they were quite rude that I did not want to send someone out again I just did not find it necessary. Issue was never resolved and we spent a lot of money on that service

Brandon Chmiko
27.06.2019

We had a large issue on our hands. Our home was built in the 1920's with it's original cast iron sewer pipes. The pipes have eroded away in spots and the whole system was in need of replacement before a catastrophic failure could happen. This job is no easy task and required some top tier professional intervention. Jay(project supervisor) and his team of 3-4 men were rated the best around our area. I didn't want this job to be completed from the lowest bidder, but cost was high concern for me. Jay's team came highly rated from google reviews and his skill comes with 15yrs of experience. We had questions upon questions before, during and after the completion project. Each time I contacted Jay, he picked up the phone and was polite and understanding of our concerns. After each conversation, I had answers I was very comfortable having. The project was done in the time frame outline of a few days and cost was the same as in the initial quote. I have already talked to my neighbors of his skill and customer service. My neighborhood has lots of 1900's to 1940's homes and hopefully we will see his team out and about again. Thank you Roto-Rooter for making this large project easy on us.

Sabrina Richmond
19.08.2019

We have had a water problem in the past and another company came out and had a lot of problems trying to figure out what to do. When Bryan cam out he looked the situation over and figured a resolution in no time. My grandchildren were playing a game on the living room floor and he took the time to chat with them for a minute about their game. That was very nice of him to kinda put them at ease with the situation. Bryan ran a snake down one of our main drains and found a bunch of nasty stuff but he had it all cleared out in no time at all. I would definitely have Bryan out to do plumbing work again.

Jill
09.07.2019

We had Jay and Bryan come out to do some work. They both did a great job. They where very professional and polite. We got the work done that we wanted to get done. I would recommend them both to do work gor anyone.

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