Plumb Plumbing

We used Plumb Plumbing to replace our all of our natural gas lines after Southwest Gas detected a leak. They had the best estimate and did great work in very hot weather without any complaints. They made sure that they addressed all of our concerns and we passed the city inspection/approval on the first try.

This is a really good company. They are very responsive, knowledgeable, reasonable and professional. We had a leak that ended up in our downstairs neighbor's condo. They worked us in their schedule and fixed the leak for a very reasonable price. They were recommended to us by our condo manager and we appreciated the referral.

Very professional. Big job, well done.

I ordered a 3rd party water conditioning system for my house (as in not normally sold/recommended by Plumb Plumbing). Plumb Plumbing was very welcoming to working with an unfamiliar product and get it installed in a timely manner. The work they did looks fantastic and very professional. I couldn't have asked for better.

The only reason I am giving it 2 stars is because the actual plumbing work is great. The house inspector for our re-pipe job was impressed with the quality of the work. Joey was super friendly and helpful in our estimate. The main problem is customer service. If you have a problem and have to deal with Vicki be prepared for someone who couldn’t care less about you or your experience. Their drywall sub was scheduled to come to our home on Tuesday however when we went after work nobody had shown up nor was a phone call placed to us as to why. When Vicki was questioned her excuse is they’re a 3rd party so not our fault and she was on vacation Monday and Friday (what this has to do with Tuesday I’ll never know). We were told they’d be out on Wednesday & the job would be finished Wednesday but that wasn’t true either. We were notified that they had to come Thursday to complete the work and we’d be finished on Thursday. After I called Vicki out of frustration all she reiterated to me was “Sorry but I’ve already told your husband this..”. How condescending to not even speak to me or try to be sympathetic to the situation. I’m a customer just as my husband is and deserve the same respect. After a circle of empty sorry’s and letting her know I’d never recommend them again (she got agitated at that but just said fine like she didn’t care or didn't believe me) I hung up. She then proceeded to email my husband a passive aggressive email to try to “tattle” to him about our phone call. Turns out her statements about our phone call were incorrect and my husband knew exactly what I had said as I told him about it after I hung up. There is a paragraph where she cites what she told him and it was a lie as well. He has her prior email which states otherwise. Save yourself some headache and just pay a little more money to get actual customer service. It’s terrible because the work was great but I’m beyond excited to be done with Vicki and this company. I’ll never use them again & tell everyone I know to NOT use them and go elsewhere.