CroppMetcalfe

Insanely expensive. I was quoted $2650 to replace a 50 gallon electric water heater which I ended up doing myself for about $800(bought the top of the line water heater) and three hours of my time. I was also told that I would be charged $86.95 for the estimate and ended up being charged $105.95. The plumber that came by was really nice and knowledgeable, but their prices just seem astronomical.

We had some disagreements with the quote as it was a little too high compared to what other electricians charge. They promised they would be at my place at a specific time but this was not the case. I was already beginning to lose my patience with these guys but they managed to do a good job. Not sure if I would be using their services again

I have been using Cropp for many years and have been satisfied overall with my experience, but the customer service I received this week was so excellent that I decided I should write a review. The technician that came to conduct my semi-annual maintenance checkup was James. I met him at the front door to explain that I had a sleeping baby and I was hoping she would not be awakened during his check up. Not only did James never raised his voice above a whisper, but he moved about as quietly as a mouse. He was thorough, efficient, thoughtful, and kind. Thank you, James, for your wonderful customer service!