Charles A. Klein & Sons, Inc.

We have a custom home and Charles Klein did all of the HVAC work. recently we had no heat on a cold day (10/2018) and we called Klein. The tech came to the home, noted there was a bird in an intake that had blocked the unit, causing the fail safe to shut it down. During the process of the repair, he cracked a part on the unit (which we witnessed). He noted that he did damage the part, he would tell his boss, and they would repair it. He put it back together and told us the furnace would work but might leak water onto the floor. If it did, we were to call him. The next day there was water leaking, and the unit had to be turned off. We called first thing in the morning to ask the tech to come back. He did, and said that a new part was needed, but we should 'be prepared' to be charged for the part. We were not called about the part until the end of the day - it was now Friday, and they could not order it until Monday. We then spoke to the manager, who said that the furnace had overheated because the bird was obstructing and had caused that furnace part to become brittle, so it was not their fault that the part had broken. We witnessed the tech being very tough on the part and breaking it. Once we reluctantly agreed to pay for the part (it was a cold week and we needed heat), we had to call multiple times to get the part ordered and subsequently come and install it. So once the tech broke our unit, it took more than a week to have it working again. They did not feel they were liable for the damage they caused. The part was $600 to repair. They took over a week to restore heat to our home. Again, the tech CLEARLY STATED that he cracked the part. Wow. Never again.

Great service at great price. Family owned and operated. Beat out all the competitors!

GREAT experience with this company! When I called to say our heater wasn't working, the wonderful woman who answered the phone was able to get someone out to our house the same day, AND even worked with me on the time so that my husband would be home. Curtis was the technician who came to our house and he was amazing as well. He was able to replace our heat pump motor the same day so we had heat that night. He was very kind and professional throughout the entire process, and made sure everything was up and working properly before he left. The rates were reasonable, and I would highly recommend them to anyone and everyone!

Excellent. Use them at home and at a non-profit I volunteer for and have sent a few friends their way. A++

Outstanding customer service from the company personnel to the technicians! Staff is always courteous and professional and very accommodating in scheduling repair service. Ms. Joanne is awesome! After explaining that that the temperature in my house had been over 100 degrees for about four days, she really worked to find an available technician to come out the next day so my family I would not have to suffer through the weekend. The technician who came was on vacation but he came off vacation and arrived earlier than the scheduled time. He determined the problem and was out in an hour! I have been so pleased with the level of service that I am planning to sign up for a maintenance plan.