Spartan Plumbing, Heating and Air Conditioning

Techs showed up to my house when my AC froze up and indicated that I have major leaks in my coil and should replace it, or preferably replace my whole 5 year old outdoor Carrier unit for $4.5k+. They charged me $250 just for the 10 min visit and quoted me $150/pd to replace freon they claim was missing. I have two other contractors come out the next day, one an old friend, and they both demonstrated that there were no concerning leaks in the coil and charged me $10/pd for a freon refill. Taking advantage of clients when its 95 degrees outside is unethical and I would highly recommend avoiding this business.

This company has been a nightmare to deal with. After being charged 3 service call fees to assess the same problem with no work being done, two technicians finally came out to repair a burst water pipe. The first 2 techs who came out on service calls came up with drastically different interpretations as to what happened to our pipes. The pipes had frozen, then thawed and burst, flooding our downstairs with water damage. On the day the company finally sent people out to work, the technicians arrived and worked for about 45 minutes before sending my husband out to Home Depot to buy all of the materials they would need to complete the job, since they didn't bring anything with them except for basic tools. While he went to purchase the supplies, they sat outside in their van for over an hour and a half and then drove away without saying anything to me. They finally came back, and did a half-effort job of repairing the leak, replacing drywall and insulation, and sealing up the side of the house. They only took off 30 minutes from our invoice despite being off the clock and doing no work for a total of 2 hours. The techs told us that they would come back in a few days to check our water meter, finish the job, and ensure no other pipes were leaking. They never came back. That was 3 weeks ago. We gave the company all of the information needed for our insurance company, but they never contacted our insurance company. The technicians gave us an incorrect email address and incorrect point of contact, despite asking repeatedly if the spelling was correct for the email address and name. Save your time and money, and avoid this company if you can.

Exceptional service; timely response; knowledgeable technicians. My roommate had water backing up in the house just three days before Thanksgiving. It turns out he had a MASSIVE amount of tree roots growing in the main sewer line. Dwwayne showed up on site in the evening to my emergency call and worked late at night, returning the next day to identify the problem. The first thing next morning the Spartan team worked quickly to identify the problem and give my roommate his solution options. Tim Shepherd, the plumbing supervisor at Spartan, went above and beyond to take care of us and get it up and running before the holiday. He called the city, and worked with them diligently to clear all the roots that were both off the property and on the property. He even found a better solution than originally planned for and literally cut my roommate's expenses in half, giving him the lowest and fairest price. I couldn’t thank the company more for their respect for us, fast response, and the care they poured into their work to make sure our Thanksgiving wasn’t ruined. I confidently state that this company deserves a full 5 stars and would recommend their business to anyone.

Discovered my AC wasn't working around 3PM. Called Spartan at 6PM and requested to have someone come out and service my AC unit the next day. Raphael came out around 7:30AM and had everything working by 8:15AM. He was VERY professional and explained the process and pricing up front. Will definitely be using Spartan Plumbing, Heating and Air Conditioning again!

I scheduled an appointment for the morning to fix the gas line to my range. They didn't show. I called to find out why. They said they're man got held up on another call. I asked if they could make it in the afternoon. They said they would try and call me if they couldn't. I waited. They didn't show or call. Scheduled one more time for the next morning. Again, didn't show or call. I am deeply confused, hungry.