Home Services at The Home Depot

Edit: I have been contacted by regional management who was able to resolve the issue. After beginning the process to have a new counter top installed, I was told that the initial measure and design would be a free service and the estimated cost of the work was to be one amount. After the initial free measure, the company providing the actual service came back with an estimate 165% of the original estimate. I asked at this point to cancel the work as the estimate was way off of final cost and out of our budget. After numerous attempts to contact the staff and managers at the home depot as well as the corporate office, and nearly 2 months later, I was finally given a refund but they refused to refund a portion of the amount due to it being a "Measure Fee" which was never described before beginning the process. I was informed that even worse,the corporate Customer service rep (who was helpful to the extent possible) had extreme difficulty communicating with the store's management. The managers at this location refuse to work though issues and instead bury their head in the sand to ignore and hope they go away.

Took 30 minutes for someone to help us cut out a piece of carpet. When given measurements, they had incredible difficulty converting inches into feet, and then still at the end of the day cut our piece of carpet wrong.

most awful service you can imagine, if you go there you are out of your mind. we are GC we purchased material in store paid for it and request to schedule it to be picked up 3 days later they said no problem charged us got our receipt and left the store, 3 days later when our guys went to pick up the materials they said they don't have it, we called them, after about 1 hour and 30 min. talking to at 8-10 people we've got nothing. all our installation schedule were messed up and no one there gave sh..!! that's a kind of service you get from them and F...home depot in general.

Worst service I've ever had in any store was here