- Country: USA
- State: Maryland
- City: Beltsville
- Address: 5301 Holland Dr, Beltsville, MD 20705, USA
- Store
Commercial ac unit, 10 ton to be exact was installed on my business 2 years ago. Since day 1 I was very disappointed paid more then 15k and until this day the unit is not working properly. Not even on the winter, less then a week ago I called they came and checked it out and said it was working fine, charge me 300 just to check it. Very expensive and not trustworthy at all.
Called because our AC unit was accumulating water. Gary B. was the technician and came promptly, was very courteous and professional. There is a $105.95 automatic diagnostic fee, but he was able to diagnose the problem within 10 minutes and completely fix the blocked condensate line in an hour. He answered all our questions and I feel confident that the problem is resolved. I would highly recommend.
This is a shout out to Jesse Armstrong, the HVAC techician from Cropp-Metcalf. Although the company is a little more expensive, you save money in the long run because the technicians are that good. Mr Armstrong was punctual, friendly, and professional. He listened carefully to what we said, took a look at the unit, and immediately identified the problem as a blown capacitor. We asked him how he could tell. He said the shape was off and if we touched it we would find oil. So he showed us and sure enough there was oil. He fixed us up in no time and once again we were enjoying cool air. If I had my own company I would poach him. He's that good!
Had a big heat wave come through and A.C. unit went out. They were booked for at least 24 hours, but when realized I had a young daughter they sent someone out after after business hours. Their technician was (Jose) was courteous and thorough and fixed our unit. I would recommend
Very professional on the phone and in person. They came out twice to check on a radiator noise (i'm new home owner so a bit naive and uninformed about expanding pipes). The tech was very patience at explaining things and came back 15minutes later to tell me more about other noises to expect from boiler... The one I use is from PG county I believe.
