Penguin Air & Plumbing

Our A/C stopped working this past Sunday and so I called Penguin Air to come out and service it. The unit that stopped working controls the main part of the house plus two bedrooms and it was getting hot quick in their being mid day. After calling they took my information and said a tech would be out to service it and would call about 45 minutes before arrival. It was great news when I got a text first showing a picture of my technician plus a little about him. Then a call saying he was on his way. Arrived when he said and started to look at the unit. Diagnosis was a blown fan motor and and brackets which also hurt the fan inside the unit up in the attic. We went over pricing and he started to repair it. Did a great job and shortly after we had cold air blowing and starting to cool the house down. Very nice technician that keeps you updated the whole time. Our tech we had was Jimmy and recommend him and Penguin Air for your A/C repair. Thank You Jimmy

Fantastic job all around! From the 4am call to the service call the next day, awesome. Thank you Ralph, request him, won't regret it. And to the lady my mother talked to for 30-45min who called in response to my email, thank you!

On time & thorough. The company sends a photo of the tech before he arrives so you know who is doing your inspection/work. The tech took pictures of everything & showed them to me before starting any work as well as when the job was finished. This is the first time I have felt confident that the job was done right! Thank you for my cool air again!

Very knowledgeable technician, friendly and attentive. We were rescheduled a few times but it’s understandable in the middle of the summer, it’s obviously better to schedule preventative maintenance before the hot summer. They were taking care of emergency calls so I was fine being bumped, they discounted my service for the inconvenience. Very happy with the service, they didn’t try to sell me anything we didn’t need.

Had some issues with with my AC so I called Penguin to get a service/inspection scheduled. Sam answered who was as nice as could be with a happy tone throughout the whole call! When the tech (Josh) came out he explained all of my options thoroughly so I could contemplate how I would like to proceed. Overall I couldn’t ask for better customer service!