Robins Plumbing Inc

Chris was very professional and his diagnostic was quick. However, I felt like he was trying to sell me a new toilet when I did not need one (Chris advised me that it was most likely the line). The quote was for over $750 for a new toilet/labor and parts. However, I went with my gut instinct and replaced the $5 line myself. It was definitely the line because my toilet works like new again. I am just frustrated with a lot of companies and contractors because I feel like they are trying to get one past you if they can. I understand that everyone needs to make a living, but true customer service is providing honest advice and then trying to minimize unnecessary cost to the customer. I felt like I was at a car dealership. I'm sure Robin's is a great company based on all of the excellent reviews. However, it would have been nice if he would have offered to conduct some trial and error before trying to make a quick sale on me. Had he even offered something like that, I would have recommended this company to all of my friends, family and co-workers. Other than the perception of Robin's trying to get a quick, unnecessary sale out of me, i would say they were very professional.

I was able to quickly get our plumbing emergency fixed. Office staff was pleasant and was able to answer my questions quickly. Chris was knowledgeable and skilled. Felt like I was treated with honesty and respect.

I will never use a different plumbing company again! Robbins customer service is unbeatable! We just had Damon out to help with a really unfortunate drain pipe leak and he went so far above and beyond helping us figure out what we need to do in order to take care of this issue. He was on time (2 minutes early even) and had a very calming demeanor which was very helpful throughout my mild panics due to the severity of the plumbing issue we had. I couldn’t be happier with this service and company and would recommend 10/10! Love this company at the quality of technicians/plumbers they choose to hire!

I had a bad water leak from an outside hose bib on the house. It's an old house and was the turning knob kind and I wanted to get it replaced with a ball valve or what I call a lever kind. Anyway, I called around and nobody could come out the same day or I was getting pretty high quotes for it. My whole house water was shutoff so I needed same-day. I kept going down the list and came upon Robins and talked to a very nice person over the phone who I later found out is Stephanie and she was able to send out someone in an hour which was to my surprise. She also gave me a quote over the phone for it and it was the cheapest out of anyone else that did offer me a quote over the phone. She had Grant come out and he was very nice and knowledgeable. He explained everything before doing any work and was able to finish it very quickly. When he was done, he made sure it was done to my satisfaction and yes it was. Actually, it was better than I had hoped since he was able to put a small extension on to make it more convenient to use. I was very happy. He also went over all kinds of information while we stood by the bib to make sure there were no other issues. All I can say is this was the best experience I have ever had with a plumbing company and I was very satisfied with the work and care they took. I will definitely be using Robin's Plumbing again and recommending them to everyone. Grant was the best. Thank you so much. fyi...I posted my same review on yelp too.

I had a plumber come to help with a clogged line that quoted me over $10,000 to replace our entire line. I had Damon come look at our drain and was able to clear the line right away and avoid excess charges and saved us thousands of dollars. He also took the time to educate me about the issues we were experiencing and what to look out for in the future. I have never worked with a plumber as honest and helpful (not to mention my very shy 2 year old LOVED Damon, so that helped) and I will never use another service. I cannot recommend Robins Plumbing or Damon's service highly enough!