
- Country: USA
- State: Maryland
- City: Laurel
- Address: 9402 5th St N, Laurel, MD 20723, USA
- Store
- Monday: 7:00 AM – 7:00 PM
- Tuesday: 7:00 AM – 7:00 PM
- Wednesday: 7:00 AM – 7:00 PM
- Thursday: 7:00 AM – 7:00 PM
- Friday: 7:00 AM – 7:00 PM
- Saturday: 7:00 AM – 7:00 PM
- Sunday: 7:00 AM – 7:00 PM
I've used him before with good results so when I needed a plumber to help address a few inspection issues related to selling our house I called and discussed my needs with him and made an appointment for a few days later. I took time off work to meet him and another contractor. After a few hours past the appointment time and no response to my texts I gave up. The next day I called and reached him. He told me that somehow it didn't make it into his calendar but we made a new appointment again for a few days later. The day of, still no show and no response to texts or calls to either number provided. I guess he just didn't want the work. Just seems easier to say so upfront.
Doug came out on 4/1 to fix water heater and garbage disposal. Garbage disposal was fixed; water heater was not. Doug did not return to fix despite promises he would do so. After a week, I called the home warranty company who assigned him to me. They called him and he promised he would come out that day. He did, but he said he couldn't fix the problem and he would be back the next day. He never showed up, and did not answer calls or texts. Would never use again and recommended the home warranty company drop him.
Done Rite Plumbing came out to my home quickly and was very professional, they didn't make me wait long only a 1hr window for appointment and called when he was on his way, great service I would absolutely use them again and recommend to anyone
Was given a 12-3p window. Got a text at 4:30p saying we were next client. No show or call back by 7:30p. Really? We had an emergency plumbing need but I guess that wasn't important for them.