USA Plumbing, Inc.

USA was referred to me by a friend i called without doing any further follow up. I was a little concerned, that I had not researched the company but it was a great experience. The plumber showed up on time was fast efficient and when he left if not for the cut drywall to reach the pipe you would not have known he was there. I can now highly recommend USA Plumbing myself

Neighbor asked for a referral but I would not use again but did complete the job overall within the time frame despite damages and 10% over estimate. Communication - overall good communication except at the end with no follow up. Damages - mentioned the scraped up stairwell rail and no apology or effort the rectify. I did even ask for paint they had to fix it but never rcvd follow up or a call. Price- price was good and comparable but it increased by 10% and I was not shown the issues that would have caused this higher price despite that I was onsite all but 3 hrs. 1100 sq foot house 4900 with additional costs. Timely - arrived with four guys. I asked them to wear botties to not track anything on my white carpet and provided booties. It was not honored and something was spilled in the Master.

Upstanding professional company. Jose came to our home on a short notice repair. On time, respectful, and thorough. He went the extra length to explain how the issue happened and what to look for in the future to help prevent it from happening again. Highly recommend this company for all plumbing needs.

I had a plumbing emergency at midnight with my sump pump. It was about to overflow and cause a flood. I would have preferred to avoid a late night call, but the situation required a plumber to come quickly.. USA plumbing advertises 24/7 service on their website. I called them at about midnight. Dispatch said their tech would be calling be in 15 minutes. 25 minutes later I called back and she apologized and said they'd call in the next 15 minutes. 30 minutes later I called back again and the dispatch said that it 'is the prerogative of the technician' whether to call back or not. This is not what they told me the first two times I called. Other than the typical, "I understand how you feel." There was no attempt to remedy or even apologize for the situation. The next morning the technician (7:00am) FINALLY called me back and seemed oblivious to my complaints or issues and acted like nothing happened and asked for my address to come out. I explained my frustration and anger with the previous evening. His response is that he sometimes just checks them in the morning. I didn't even comment on the audacity to assume he was still coming out to the house. Look - 24/7, I get it. I respect 'the discretion' of the technician. But instead of saying they WILL call you back (when you have an emergency), saying you'll page the tech and they may not get back to you until the morning would allow someone with an emergency to deal with it before it gets worse. What this feels like is that they want to advertise for 24/7 service, but only of total convenience if they are awake, to do the work.

dishonest and unreliable plumber! $600 to repair a elbow on a sink. dishonest and unresponsive. he was paid $600 deposit then price gauged it to additional $1500 in which he took the deposit and stopped responding after agreeing to finish the job. I then hired a new contractor who got the job done the next day for half the price. I contacted Joe Oct 30 to Nov 6 to simply send an email to the permit office to cancel his permit he kept saying he was to busy to send an email. not only he took my money and ran but also complicated the issuance of the permit for me.