Joseph Simpson & Son Plumbing

This is a small family owned business that started back in the 1930’s which is very impressive that it is still around. This company has done high quality work for reasonable prices that can’t be beat. I would high recommend this plumbing company for your future plumbing and home improvement needs.

This business has provided me with excellent service which included revamping our bathroom, installing a water softener, replacing a water heater, and replacing pipes in our home. They are very professions and fast to get a job done!

I called Joseph and Simpson on Wednesday 6/13/2018 about a water heater pilot issue letting them know it was an emergency and was told that they would send a technician to come by Friday 6/15/2018. After calling off from work, they did not show. They called and said they were dealing with an “emergency” and would be coming by Saturday. Today, not only have they not shown up during their scheduled hours, their phones are off and they are unresponsive. We have no contact to their office after they told us to expect a technician today. I cannot believe this is the type of service a company provides. If you can’t do the job, don’t say you can!

I wish I could give zero stars because that's how much work this company provided for me. I made an appointment with Joseph and Son for a leak in my basement and thought they were going to be a great company to have for the future. We had scheduled an appointment the following day only for them to never show up, never call, and completely ignore our leak and problem. My wife took a day off so this issue could get addressed and they completely screwed us in literally time and money not to mention the leak is still occurring. When I called to ask what the happened, they were very rude. Their reasoning for never showing up was due to their company not having a working vehicle. I understand that cars break and sometimes things happen but their lack of communication is inexcusable. I had to call them for an update and when we finally reached them I was treated very rudely. His response when I asked what happened was "Am I supposed to walk over there". I wound never recommend this company to anyone. I can't even compliment on their service because they never showed. An unreal experience so take my advice and don't use these plumbers unless of course you want your plumbing issues to persist.

They said they will be right back but didn't come back or call. I will call anther company tomorrow.