Mason Mechanical Heating & Cooling / Plumbing

This company has excellent customer service and does a quality job. We purchased a new AC 3 years ago from this company and then recently moved into another house. Last week they installed a Trane AC at our new house and did a fantastic job. They give you options for what would work best with your house and have financing options available.They have a great warranty and top of the line products. Their sales people and installers have an intricate knowledge of AC systems. Challen is great to work with!

Being a business owner myself, I can only hope that my technicians provide the level of customer service that I received today. Jim is knowledgeable and has outstanding customer service. I also enjoyed the phone call that I received from Jessica to advise me on Jim's approximate arrival time, she was very friendly and upbeat! You get to choose who provide services for you in your home and I highly recommend choosing Mason Mechanical.

We've used Mason Mechanical to service our units for several years now and have always been impressed with their promptness and with the professionalism of their office and service staff. On our most recent service call, the service technician, Miguel, was extremely polite and took extra time to investigate the warranty status of our unit (installed by another company). Once our issue was diagnosed, there was no pressuring or upselling and he provided measurements and photos of all his observations. When the best path forward with repair wasn't clear, he gave me his opinion and then consulted also with his supervisor for additional input. He wiped his feet before entering the house and made sure to put the thermostat back to where we wanted it before leaving. Thank you.

Mason Mechanical has been our “go to” A/C service company for a number of years. When our original heat pump finally died after about 17 years they installed a Trane unit. They came out and serviced it for eleven years covering all problems under warranty until it too failed during the hottest time of the year. It had to be replaced but they provided a portable room A/C unit at no charge until it could be done. Their service techs have always been courteous and go over the results of their inspection or repair without fail. I would recommend Mason Mechanical without hesitation.

Mike C. was so helpful, kind and very knowledgeable. Great customer service , exceeded my expectations.