
- Country: USA
- State: Massachusetts
- City: Framingham
- Address: 20 Blackberry Ln, Framingham, MA 01701, USA
- Store
- Monday: 12:30 AM – 12:00 AM
- Tuesday: 12:30 AM – 12:00 AM
- Wednesday: 12:30 AM – 12:00 AM
- Thursday: 12:30 AM – 12:00 AM
- Friday: 12:30 AM – 12:00 AM
- Saturday: 12:30 AM – 12:00 AM
- Sunday: 12:30 AM – 12:00 AM
I have used this company for many years and they consistently do a great job. They have replaced both HVACs in my house and I used them for my previous system as well. I don't call anyone else.
Talked with Scott was able to get scheduled right away with a time that worked for me!These guys are committed to excellence in their field of expertise.I have never experienced such dedication to customer service since working with "Rapid Response"!Thanks alot for your punctuality!
Disappointed, after a routine visit a gas leak that did not exist before the visit coincidentally reared its ugly head as their repair man was leaving. The charge for the needed valve and labor to repair was 40% more than warrantee company said it should be. Rapid Response said that's what it is and they wouldn't budge.
These guys are supposed to be plumbers not rapists. I had a water pipe break on the heating system and the pipe that broke was exposed so it was an easy fix which took 20 minutes to fix. The fix along with the purge of the water in that heat zone cost $507. It gets better, there was still frozen water in the system on the same pipe as the fix and to unfreeze it the guy charged me another $450 for an hours worth of work with a hair dryer. It was a Friday afternoon and they showed up but I didn't have a choice. This was the second time this happened to me and the first plumber who fixed this for me did 3 times the work as he cracked my floors open to get to the problem and he did all the same stuff in 4 hours and charged me $525. Rapid Responses prices are outrageous and really should be investigated by the consumer protection agency.