Cleghorn Plumbing & Heating INC

I called them up to have a furnace fixed and they showed up and started trouble shooting by guessing and replacing parts and then end up charging you for fixing parts that weren't broken. Eventually they land on what is actually broken and immediately change to you should just replace the entire unit. You can tell them anything you want but they will just keep turning back to the fact they will replace the unit but not want to do anything else.

One star only because this site will not post a review without at least that. But actually: Zero stars. Called them on a Friday to schedule a minor valve repair. They told me I would receive a call back to schedule a visit. No one called. I called them back the following Monday and the person who does the repairs answered the phone and said he would be over either Wednesday or Thursday to do the job. No one called or showed up either day. On Friday I received a voice mail from a woman at the company stating they were too busy to do the job and it might be a good idea for us to call someone else. This company is a joke and a waste of time.

I am not a regular customer, but after my regular plumber was unable to get out to an emergency job, I tried Cleghorn Plumbing & Heating. I explained the "emergency" job in detail and they were too busy that day, but scheduled me out to Monday (from Friday). On Monday when my tenants called to ask about the time they would come, Cleghorn told the tenants it was too big of a job and they were too busy to take it. I am confused as to why they even scheduled this appointment if they were not able to fulfill the commitment. I could have scheduled with someone else. And then no one even called in the morning to cancel with us, we had to call them. Very unprofessional.

Gary and Ray were very thorough, and explained their concerns with my system as they were making adjustments, and explained what they did to fix my issues. They were very knowledgeable, professional and worked well together, and they got my heat back up and running!

I contacted Cleghorn P&H on Thursday morning. The woman I was speaking to took down all of the details and told me someone would call me back. No mare than 2 hrs later, someone called me back (Fran I believe) and asked more questions about the issue, and provided some possible causes for the issue. He told me he would give me a call back after figuring out when he could get someone out to me. He called me back, again no more than 2 hours later, and informed me that he could have someone to my place at 8am the next morning, which I agreed too. At 7:50 the next morning, I received a call from Tim, confirming that it was OK to come to my place to address my problem at 8am. At 7:59, Tim and Nick were at my door. I explained and showed them the problem I was having (rattling pipes). Tim and Nick worked quickly, and had the issue diagnosed within 15 minutes, explained to me what was wrong, and had the problem fixed before 9am. My experience with them can be summed up with this... great customer service, and reliable workmanship. I will definitely contact them again if I have any needs in the future, and would recommend them to my friends.