AM/PM Plumbing & Heating

Mitch, the owner charges very high fees to scope a project and then ghosts you after paying the bill. Won't answer phone calls or return messages, downright criminal behaviour. I'd leave 0 stars but 1 is the minimum Google will allow. I've never left a negative review but hopefully this prevents others from falling for this scam.

I've used Mitch several times for repairs mostly but also to replace our hot water heater. Timely, professional and reasonably priced. Happy to refer him to others.

I have used this plumber twice in the last couple of years,And will again this month.The first job was an emergency– I was replacing a major structural element in my house and all of my plumbing needed to be cut out around the job and then stitched back together later.The two guys Mitch sent over were very professional, They worked efficiently And never held up the rest of the crew(Four carpenters and two electricians). They got my water back on as soon as possible or was finished. Last year I had them replace some leaky Shower faucets with a single control unit, And replace both outside Faucets. The bill was $200 lessThan the quote from another plumber in town. I don't know about the guy with the other review, He never really hired them. I've actually worked with these people and they're worth using.

Called them 4 times. Never got back to me. Finally he called back to tell me to stop calling. I was calling for a 84 year old neighbor. I would NEVER call them EVER again. Beware, shifty service

Nothing makes me sadder than leaving a negative review, but I feel obligated to warn people away from AM/PM Plumbing. Mitch, the owner, is dishonest and litigious, and he wasted an enormous amount of my time. My woes began August of last year, when I called him for an estimate for some work on my house, which he provided - so far, so good. It's standard practice for contractors to provide estimates free of cost, but several weeks later I received a bill from AM/PM Plumbing for $100, for a "service call" (the estimate - Mitch never provided me any service of any kind). I received the bill after I informed Mitch I wouldn't be going ahead with one of the items we talked about, a tankless water heater installation, and I got the impression the $100 bill was retaliation for turning down a big-ticket item. I'd also like to point out that the estimate I received from AM/PM was... fishy. One of the work items had no price - "pricing to follow", I think that was the explicit language in place of a dollar amount. Needless to say, I didn't sign the estimate. In fact, I never signed anything with AM/PM, for which I'm extremely grateful. None of this stopped Mitch from taking me to small claims court last month, on June 10th - for $5,000! All for work that Mitch admitted under oath that he never did, for a contract he admitted I never signed. Needless to say the claim was thrown out of court: docket number 1545C000293, Trial Court of Massachusetts, District Court Department, Small Claims Session, 15 Gothic St. in Northampton, MA. There are plenty of great plumbers out there, but AM/PM ain't one of them. Stay far, far away!