Joseph G Perry Plumbing & Heating

No call, no show estimate for me today. I called the office about 20 minutes after the appointment was supposed to be. The guy told me he "got tied up, what was I supposed to do." When I suggested that he could have given me a courtesy call he hung up on me! I have never had someone wanting my money hang up on me. Never again.

Great Service! The people here are very friendly and helpful. They have an excellent service team and the office staff are super helpful. Everyone here goes above and beyond to help you and get your problem resolved quickly and as inexpensively as possible. I just can't say enough good things about them.

This is my recent experience with Joseph G Perry Plumbing. I called them for a quote for hooking up washer and gas dryer to existing pipes/vent, and also simply to place drain pans under these two machines(I bought the pans myself from Amazon). On the phone, I was given $130/hour for the project, and was told they could not give the estimation of total hours until they come and look. I am fine with it since Bestbuy would like to charge me $180 totally for the whole installation when I bought these machines. I think 2~3 hours should be totally enough. Therefore I made an appointment with them. On that installation day, two persons came, finished the work in exactly 2 hours (I do not have any comments for the job speed or quality). One man did the actual tasks of hooking up machines. The other young man looked like a young student, standing and watching in the whole progress mostly, only (1) helped to lift the washer into the drain pan (less than 5 minutes ) (2) went to buy one pipe or connection they did not bring with them (about 30 minutes round trip). Here is exciting part: When the final bill came, I was charged by two- person labor rate. One person is $130/h and the other young person $103/h, each person is 2 hours work on the bill. I tried to talked to Joseph G Perry Plumbing, they were honesty about what the second young person did, only lifting and driving/buying. They also confirmed I was giving $130/hour when I asked for the quote, and they did not tell me two persons will be charged at that rate. But Joseph G Perry insisted that they always sent two people, and charged two people as the labor rate, and refused to modify the final bill, even though they confirmed, I was charged $206 for the second man for lifting the washer into the drain pan, and going out to buy some missing parts. BTW, the first man and I lift the dryer into another drain pan when the second man was out for buying missing parts, which also less than 5 minus. Here is my personal experiences with Joseph G Perry Plumbing. the final bill is nearly $600, to hook up washer/dryer to existing pipes/vent, which Bestbuy's quote is $180 totally. The reason why I gave 1 star is : please clarify the total rate dollars/hour in the quote call. if you want to charge as two people labor, it is $233/hour, not $130/hours, please.

Experts in plumbing. Very fast and know what they are doing

Had the worst experience of my life dealing with this plumbing company. I called them to replace a shut off (which is a simple job) which they didn’t do right the first time and as a result my sprinkler guy could not shut off the sprinkler. I called them to come and fix it. They came back but again the shut off was not sealed properly. I called them several times and they kept sending me their invoice for a job ghat was not properly done along with a late payment charge. On top of that I had to pay $100 to the sprinkler person due to the sheer negligence of this plumbing company. At the end they said they cannot come back to fix the shut off. I would not advise hiring them for any job.