Galloway Plumbing

I did not have a good experience with this company at all! My husband told him what was leaking they drive all the way to my house which is 20 mintues away get here look around for 10 mintues say they dont have the parts drive back to paducah and 2 HOURS later show back up work 20 minutes and charge 430 dollars!!! So my husband calls the manager and talks he gives us 90 dollars back and we find out they mark their parts up like 200% percent more than lowes so although they have a good hourly rate they will get u on parts I wont be using them again for sure! Not only that my husband and told him multiple times he would need to bring something to kneel because the carpet was I get home and the have grabbed a decorative pillow of the shelf in my closet and knelt on it and the water was soured which means my decorative pillow smells like mold and soured water

If I could give 0 stars I would. As a single mother I am disgusted. I also had to tell the owner not to speak to me the way he was over the phone. I was verbally quoted 600-700 for the job to be done. Then I got a bill in the mail for 1500. The plumber refused to allow me to speak to the owner but said 200 could be taken off the bill. That’s still double what I was quoted. The owner called me saying he would be sending me to collections because I had only paid the 700 (the highest end of what I was quoted). He then told me I was lying because his worker would never quote me what I had said. He also said the worked had no authority to lower my bill by 200 and I’d have to prove it. Luckily I had a text message from the worker with all that written out that I hadn’t deleted yet. Even with my proof, the owner refused to accept their mistake in quoting me incorrectly and giving me no indication the bill would be any different than what I was quoted. Do not use this company. I got screwed on this one and don’t trust it. The worker also refused to insulate my pipes which I didn’t even mention to the owner because of his attitude already. Will. Never. Use. Again.

I have used Galloway for my rental property and my residence. They were very accommodating and efficient with both. The rental was in need of a new water heater. The required size and location were unique to say the least. They were able to obtain the proper unit, schedule, remove old, install new in a timely manner. The price was fair and the service was pleasing to me and my tenant. In my residence (nearly a century old with multiple remodels) they were able to track down the root of my problem (literally). My toilets were gurgling as well as my kitchen sink. Within minutes of arrival, they found roots in the main sewer line and a clogged vent. Both fixed same day. I highly recommend Galloway Plumbing.

I had Galloway come out to a rental and replace the shower faucet/plumbing. They beat the competitions quote by half. They were able to come in and replace everything within 4 hours time. Jim is professional and very courteous. I now use Galloway on every plumbing job I need.

Galloway Plumbing has navigated me through more than one issue many would run from. Jim took the time to thoroughly explain to me what was going on, the root cause of it, and how they would repair it. They met with the inspector and made it painless for me!