Arlinghaus Plumbing Heating & Air Conditioning

A great experience. Tyler is personable, polite, and professional, answered our questions readily. He, and Brad M., explained the installation and operation of the new system completely. It is evident that the company, and particularly Tyler and Brad, have the concerns and satisfaction of the customer first and foremost. It should also be mentioned that Billy H., the tech that first came inspect our old system, and subsequently Mike W., the comfort consultant, are were also very helpful, courteous, addressed our concerns, and provided a great service. Five stars to all !!!

I absolutely loved the customer service I received from Connie. She was bright and chipper for 730AM but what better way to start a day. Our service tech, Cody S, was just AMAZING! He was so detailed, answered all of my questions, and went above and beyond to help fix another small issue we faced. This is the BEST service I’ve ever received. You all are doing it right! ???????????????? Thank you for the quick turn around time (less than 24 hours) and the attention to detail. I am very thankful for this EXCELLENT service this company provides! ????????

Our A/C went out during one of the hottest weeks of the year. We had never had to replace anything this major before so we called several companies to get estimates and ensure we were doing our due diligence. Each company we had come out spent about 15 minutes or so looking at our set up and then gave us a quote. The Arlinghaus, Bryan Nelson, spent over 2 hours with us explaining what needed to be replaced and why. Rather than just try to sell us new units and be done, Bryan wanted to be sure our WHOLE system was repaired and working correctly. He was straightforward and honest and told us he wouldn't be the cheapest but genuinely cared about ensuring the job was done correctly and quickly. Arlinghaus was more expensive but the AMAZING warranty and the lifetime maintenance and the additional care and work the whole team put into the job (not to mention you can tell this is a company that actually cares about having outstanding customer service) made it more than worth it. We scheduled the install for the day after next and in 8 hours technician Doug Keith and one other who's name I unfortunately didn't get managed to tear out our old A/C unit and furnace, re-run the lines, replace and repair duct work, lay a new platform in the correct position on the outside of the house, install the A/C unit and the furnace, install a new thermostat, install a new paired carbon monoxide detector/ smoke alarm, and haul all of the old materials away. They left every area they worked in cleaner than when they started and were nothing but professional. Arlinghaus may cost more than some of the other companies but the amount of work and the quality and professionalism of all their associates is well worth it. Their number one goal in giving us our service was to ensure that we never had to deal with replacing the system again and I believe they've accomplished that.

Tyler and his crew were very kind! Tyler arrived 30 minutes early which was wonderful because the installation process took some time. They completed the whole job almost 2 hours sooner than I anticipated and left our home and yard like they were never here. He made sure I understood everything that was happening which made the whole process run smoothly, even with a baby and 2 barking dogs. Our original tech who diagnosed the problem Don W was very kind and knowledgeable. He answered all the questions I had and ensured I understood everything. Tom O our comfort consultant was wonderful as well. Being told you need a brand new heating/ cooling system is a bit overwhelming but he was kind, patient and efficient which we definitely appreciate! We didn’t feel like he was trying to push us to buy things we didn’t need and made sure we felt comfortable with everything. Thank you very much to everyone who helped us through this process. I will definitely recommend Arlinghaus to our family and friends!

Our AC stopped working over a weekend that was one of the hottest so far thus summer. James Lainhart came out, took a look and quickly diagnosed the issue. He provided a few different options that would get us up and going. He was quick and thorough. End result is we now have a working AC!