Ross-O-Rooter

2 reviews
  • Country: USA
  • State: Kansas
  • City: Shawnee
  • Address: Shawnee Mission, KS 66216, USA
  • Store
Phone number
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2 Review(s)
Troy
24.02.2016

DO NOT DEAL WITH THIS COMPANY! Wayne, who supposedly is the owner of the company, came out to clear a clogged sewer line. He said that the yard needed to be torn up to access where the clog was. I rented a Bobcat thru a equipment rental company I used to work at to cut down my expenses. ( get an employee discount) Wayne came out and started to dig up the yard and hit the city water main which created a geyser 10 feet onto the street and knocked out everyone's water supply. Wayne did not call Johnson County Water to locate and mark the line before he started. The city came out and made the repair and advised Wayne that there is another service/trunk line that branches off the main line to the neighbors house and to be careful not to hit it. Wayne quit early that eve which I thought was a bit strange because he had done absolutely nothing other than rupture the city water supply. The next day, Wayne was two hours late. I had to leave for an appointment and when arrived home, Wayne had tore out the neighbors water service as well as tore up her yard with the bobcat. He could have easily stayed on my property. He didn't want me to call the city again because he said he was going to fix the damage himself. I know from experience that it is illegal to fix/repair/ modify the city's lines because it is their property. I told him I was going to call the city anyway to cover my own interests and Wayne agreed. They came out and repaired the line a SECOND time. Wayne told me he had to go to the hardware store to purchase some supplies and I offered to transport 10 bags of mulch in my truck for the neighbors landscaping that had washed away the day before. Wayne agreed to pay for the mulch and return the neighbors property back to pre washout condition. We agreed to meet at Home Depot a couple miles away. Wayne left shortly before I did because I was blocked by Johnson County Water service trucks. I arrived at Home Depot and did not see Wayne's vehicle. I waited for about 10 min in the parking lot and tried to call him. No answer. I went inside and looked around and could not find him. I Looked in the parking lot and still did not see his car. Tried to call again. No answer. (I left messages) I also sent him a text. Waited another 10 min. Phoned and texed. No answer. Another 10 min. Phone/text. No answer. Finally after 45 min waiting I left and went back to the house. He is not there either. Phoned/texted. Again no answer. I went and got his alternate phone number (his wife's number). As usual, no answer. All these times, I have left a text and/or voice message. Basically, because of all the damage, wasted time, and embarrassment, Wayne walked off the job. Never to be heard from again. In the meantime, I am left with a huge gaping hole in my front yard and a $1000 equipment rental for three days that the bobcat sat waiting to be used. Worthless company, zero integrity, no morals, and nil common courtesy. Don't make the same mistake I did.

9A EeHhh
05.06.2012

Connected some how 2 B Rootn and Rooter Guys plumbers who are Crooks!! Bad deal

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