Hannah The Electrician

We needed a new panel. > Mark, who works for Hannah, comes out to do it. > Mark promised to come back next day, since half of the house didn’t have power. 1 week later... > Mark no call, no shows. > I call Hannah and they apologize, stuff happens. I understand. 2 weeks later... > No call, no show. I call them and they had an emergency and couldn’t make it out. Understood. Rescheduled. 3 weeks later... > Dave comes out, hooks up the lines and we have power to the entire house, besides dishwasher. > Dave says the panel looks bad and apologizes. Dave says he’ll come back out to rewire the panel and fix the dishwasher issue. 4 weeks later... > Dave comes back and cleans up the box. Says he’ll have to come back to fix dishwasher. 5 weeks later... > No call, no show. I’ve got vacation for a week and decide to reschedule when I’m back. 6 weeks later... > rescheduled for the next week. 7 weeks later... > No call, no show. Turns out, we weren’t on the schedule, even thought I received a phone call that day, stating they were going to be late. The issue is that the no call, no show behavior continues. I had them at 5 stars when they made a promise to resolve the issue, but it never got completed. I’ll have to go through another company to get the dishwasher fixed.

Today was the last straw.....my initial call and visit by Dave were positive. After needing a follow up joint visit between my AC company and Dave, I could not get a return call to save my life. At least a dozen messages were left with no response. I even attempted an in-person visit.....to no avail. What a disappointment regarding their customer service.

I recommend this company! We just moved into a new home and had them put in new lights, outlets and a chandelier. The tech (I think his name is Mack)) they sent was such a great guy. He offered some lighting suggestions that helped us get better light in our living room and he also put in our smoke detectors at the same appointment.

I'd give 0 stars if i could. super disappointed. they replaced our electrical panel back in April, and since they did that the dishwasher hasn't worked.When we run water out of the kitchen sink the water shocks us, the sink shocks us, and the dishwasher shocks us. it's too bad they can't be bothered to show up for their scheduled appointments to come look at it. and from the looks of it, others have the same attendance issues from them.

I'm really disappointed in Hannah The Electrician. I had an appointment scheduled for an electrician to arrive between 10am and 12pm. I received a call from Debbie at 11:55am saying that the electrician was cleaning up a previous job and would be about 45 minutes late - which wasn't a problem for me. Then 1:00pm came, and then 1:30pm with no further contact. I tried calling them back to check on the status of the delay, and left a voicemail. Then once 2:30pm came I called again only to go straight to voicemail again. I feel like I was understanding of the original delay, but having no further contact was incredibly infuriating - especially having taken a day off of work for this work. I cancelled the appointment (by voicemail, since they still weren't answering calls) and went with a competitor of theirs, who was able to schedule an appointment for an hour after my call to them - and actually arrived on-time.