Midwest Heating Cooling & Plumbing

I called the only phone number listed and was asked what I needed. I clearly stated, I have water pooling in my basement because the floor drain in the basement, which catches the air conditioner condensation, needs to be cleaned out. The girl on the phone said no problem, we will send someone out this Friday. Great. Well come Friday (service day) the wrong person was sent out. It was a guy who fixes air-conditioners. I asked him to read me back the dispatch he received about what my issue was. It said that the floor drain needed to be cleaned. Clearly the wrong person, mistakes happen. OK, no problem - I paid the $99 service fee and asked that they send me the CORRECT PERSON (a plumber) but that I didn't think I should pay another $99 dollar service fee since I was pretty clear about what my service request was. The company refused this request and stated that not only would it take 2 weeks to get a plumber, but that I would also need to pay the service fee again for something that was clearly not my fault. The girl on the phone handling my complaint said well we have three divisions. I said well that's fine, why didn't you get me to the correct one or dispatch the right person after you heard what my service request was for? You only have 1 phone number listed that I saw....She had no answers except that she would put me through to a customer service voice mail - thanks but no thanks. Total waste of my time and terrible customer service. Never using them again. Too many options out there to deal with this BS.

Been using Midwest for over 10 years. No complaints. Great company! We had a part go bad the other day and they sent out a tech after hours to check it over. Called in today and spoke with Felicia. She said she could get it done tomorrow in the afternoon. She called us back today and got our issue resolved and fixed today. Outstanding customer service and a great effort by Felicia to help us out. She did a great job, very friendly, helpful and professional. She offered such good customer service and we really felt that she cared about us as customers. Lifelong Midwest customer. Felicia is one of the reasons we wont go anywhere else.

James with Midwest Heating and Cooling went above & beyond to satisfy my family! I had specific requirements for my installation of a new unit. He made sure I was 100% satisfied with my New Installation. Thank you James! I appreciate your time & effort!

I've tried to do business with them. Called on multiple occasions. Half the time they don't answer the phone. Another guy I do business with has had a completely different experience which is why I've tried multiple times. To no avail.

We absolutely love midwest heating and cooling, honest, fair price, great guys. If you need hvac system, do not hesitate to call them. Professional company. Thank you!!!