Howald Heating, Air Conditioning and Plumbing

They came to service our two air conditioning units and furnaces. We have been using Howald for years. Knowing almost a year in advance that this visit would require maintenance kits and other products to be inserted into the units, they brought those products with them to our house to be installed. The only problem is that they marked up each and every one of the products by over 65% even though with a few days notice I could have gone online and purchased the exact same model and saved 65% on the cost. I don't like this way of doing business. I would like Howald to make money, as I believe they deliver good services, but I don't appreciate being raked over the coals for 65% mark ups on goods that are easily purchased elsewhere for a fraction of the cost. Thank you for your response below. Yes, we have been long time customers of yours and have spent more than $20k with you over the last couple of years. That is all the more reason why I am disappointed in the excessive markup and total lack of transparency for something you or your staff knew we needed for an entire year and could have provided us with the option of having you purchase and bring it to install OR for us to purchase on our own and you to install. Had you been transparent about the process I would be on google raving about you and providing you with a 5 star review for your transparency and excellent work. But that is not what happened. And when I called after the fact, I was provided no additional explanation other than that is what you charge.

Kitchen faucet needed replacing. Called on tuesday and repair was done today. Repairman was on time, assessed the situation, was polite, courteous and did not make a mess. A very pleasant experience. Recommend them highly.

Just had an emergency call for no heat in our house. Kevin the technician called very quickly to tell me his schedule for the day. They were experiencing high call volume due to weather. He arrived almost exactly at his estimated time. Very professional, courteous and helpful. My system is up and running again and we are very happy. I highly recommend calling Howald if you need HVAC work.

Kevin was at my house and did a heating system tune up. He was very professional and definitely knew his stuff. He found a couple items that should improve the efficiency of my furnace. I am very satisfied with my service with Howald Heating and Air Conditioning.

Kevin was awesome!!! He was professional, kind, informative and thorough. Thanks for hiring great technicians.