Mr. Rooter Plumbing of Northwest Indiana

Called mr Rooter on Saturday because I had a septic tank back up . Dave arrived Monday morning and he explained how he was going to diagnose the problem, and which solutions might be used to solve it, and what they might cost. He was very clear and responded to all my questions. When he determined he needed a different piece of equipment (use of a video camera ) he phoned his company and arranged to have it come out within the hour. He set to work while we waited for it, and when Ron arrived they were able to show me the video which showed the condition of the line, which they had successfully cleaned of blockage. Dave cleaned up the work area and left it in perfect condition. The price was fair, and the quality of the service was excellent. Dave was polite, professional and made sure that everything was working well before he left. I felt he was sincerely interested in helping me to solve the problem and understand how my septic system works. Because I am a woman, and I have little knowledge of plumbing , I appreciate having things explained to me as Dave was willing to do. I will call this company again when I need plumbing services. Dave was exceptional; I found him to be sincere and trustworthy .I feel fortunate to have had a positive experience with a difficult

This company is good for jobs that need to be done fast and professional. The respond quickly and communicate well. Only downside is they are more $ than other smaller outfits. If you have time shop around, but if you need fast survive that's good. These guys can do it

Mr. Rooter was the 5th company to examine our problem and the ONLY one to provide a diagnosis and recommended fix. No fewer than 8 plumbers could figure it out - they told me I stumped them. I spoke to Nicole when I called and she was awesome! She was empathetic to my frustration and told me they would do everything they could to find the source and cause of the horrible constant sewer smell in our basement. She listened and asked a lot of questions. She then said Ryan would be out that afternoon. He was great too. He spend a lot of time explaining and answering all my questions. He recommended we run a camera through our lines and there it was! A collapsed pipe under the floor in our laundry room which was leaking washing machine water into our ground water. Received a very reasonable quote and scheduled the repair. Ryan dug up and replaced the old pipe and filled in the concrete in one day. Can't even tell he was there. It's been almost 12 weeks and absolutely NO SMELL! I'm beyond grateful for the great service and especially the quality work. Well Done Mr. Rooter!

The people at Mr Rooter were wonderful. They promptly called me after I contacted them for an estimate and came out the next day to see what I needed done. The day of the work the office called me to let me know they were on the way. They flushed out a very plugged drain field drain and inspected it with a camera. When they found more blockage at the house joint they worked until they got it all out. They flushed out all the downspout underground drains as well. They also recommended some simple fixes to prevent this from happening again. Everything was very professional and they explained it all to me as they did it. I would recommend them to anyone!

I absolutely would recommend this company and would love to thank Dave for helping us with a sink issue several other plumbers were not able to fix. He didnt promise me a fix like some companies do but I was confident in the way he explained things to me and the way he checked out the whole set up first, inside and outside. He got started and I helped him with anything he needed. It worked! I have not seen my sink work so well even since we purchased this home. Absolutely happy with the work and timely responses. Thank you.