N.E.W. Plumbing & Heating, Inc.

I was VERY pleased with the entire process! Everyone at New was friendly and helpful! They made our plumbing issue stress free and didn't charge an arm and a leg for their services. I will recommend them to everyone I know! We will continue to support our local plumbing heating service provider!

Quick response time, repaired in an hour, reasonable rates. Good work!

Todd Clay and Mac Burmeister were prompt, courteous and professional. We will continue to use N.E.W. as we have for years.

We called yesterday morning to get someone out to our house for an emergency leak and home improvement quotes. The lady said that she would put us at the top of the list, but that she couldn't guarantee a time. No worries on that. However, my Husband who is on a 3rd shift schedule stayed up all day long awaiting their arrival, but no one ever came, not even a 2 second phone call. Fast forward to this morning, I called them to let them know that no one showed up, nor called to let us know they couldn't make it. The lady said that they had a lot of other calls and she would put us back on the list today. HOW DO YOU TAKE AN EMERGENCY CALL OFF OF YOUR LIST AND NOT TELL THEM? I then let her know that I took the day off of work today, since they couldn't do anything yesterday, but asked if she could guarantee that someone would show up or at least call. She said, "no, we can't guarantee that, but I put you back on the list." What kind of customer service is this? I will NEVER recommend them again. Between our entire family, we've used them for many, many years, but never again. That was the most disrespectful and rude service (or lack thereof) that I have ever experienced. At least call someone to let them know that you in fact won't be showing up so that they don't have to wait around all day and get nothing else accomplished. It's caused me to have to burn vacation for no reason whatsoever and now doing the same today.. Pathetic. If I could give zero stars, I would. To say the least, we took them off of the list for this fix and the upgrades that we were getting quotes for since they don't care about their customers, their service or commitments. To take someone off of the list when they knew it was an emergency and not even let them know is about as careless as it gets. I refuse to give my hard earned money to some company who can't even work a schedule or a phone.

The best around