
- Country: USA
- State: Indiana
- City: Fort Wayne
- Address: 4035 Transportation Dr, Fort Wayne, IN 46818, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Wonderful experience! We had our sump pump go out (unbeknownst to us) and when we found the "flood" and called, the service was exceptional start to finish. Every single team member was kind, professional, and timely. From the first phone call, everything was explained, including estimated costs, which were very reasonable. We had a new sump pump within 2 hours from my call and the clean up began. There were follow up visits and calls, and the professionalism was exceptional. A big thanks to Chad, Ray, Don, Rob and Jess who were outstanding! I can't recommend this company enough.
Nick did a fantastic job today. He was very professional and kind. Will definitely be using Roto Rooter again if there’s another issue. Thank you so much!
Fantastic service. Very prompt and always called before sending a service technician out. When the first service technician came to look at our pipe and realized it was a much larger repair than initially expected, he called a colleague free of charge to come make sure there was not an immediate leak that we could put off and get the proper authorization from our insurance company. Once they received authorization, they were able to schedule a repair within a couple of days!
After heavy rain, our sump pump went out. Rob from Roto Rooter was here in less than an hour. Our Water Commander back up which was previously installed by Joel from Roto Rooter worked flawlessly. It was pumping water out of the house like a fire hose and not a drop got in the basement. Rob replaced the old sump pump like the pro that he is and we couldn't be happier.
Called about locating the end of a yard drain. Drain was installed prior to home purchase and has never worked. Needed to locate where the drain ran so I could repair. Appointment scheduled for next day. Lost 1 star due to showing up 40 minutes after the 2 hour window I was given. Typically wouldn't care too much but I had another appointment to get to myself. I believe the gentlemans name who was here was Nick. Very knowledgeable, courteous, and professional. Did exactly what I needed. A little expensive but saved me a lot in the long run. I would recommend and use again. Thanks for working quickly and fulfilling what I needed done.