Cook Home Services

Cook Home Services is fast, reliable, and professional from my experience. I called them Monday and had an appointment for Thursday at my convenience. Bill was an excellent technician and a pleasure to work with, clearly knew his stuff. It might be a bit pricier than some other choices, but when it comes to electrical you shouldn't cut corners or it'll cost you in the long run. I would definitely recommend Cook Home Services to anyone in town.

Troy didn't keep word for keeping/getting static pressure down which was why we agree to the replacement of furnace and repair to duct system. Also installers left my air conditioner about 2lbs shy on freon /410a. I had to call another company to properly refill the unit which cost me an additional 212 dollars I had to pay. I do not recommend this company. I already pulled warranty information and provided to another company to support my heating/cooling needs. I guess that's why people in the area don't call Cook's heating and air, "Cook's" as they actually call them "Crooks" which is far more fitting. Reply, Cook's did not drop it more than half, this is a lie. I have another outfit come out after the very first time I called Cook's. The other outfit came about 3-4 months after the intial time I called Cook's and added additional return which dropped it from 1.8 on the static to 1.1 on the static. Cook's is taking credit for something they did not do. Cook's did drop it from 1.1 to .8 but only after pulling teeth. Yes, they are right the duct size was and partially still is the issue but they assured me they would get that down to .5-.6 which is a level they still did not reach as they promised. As for the A/C the unit was fine even with the dirt on it and the unit would've still frozen me out of the house meaning the dirt was not inhibiting anything. If they were so concerned about the dirt, they should've brought a hose and sprayed the unit off. The dirt wasn't even on the coils at all as the unit has a screen which is design to catch the dirt so it doesn't hit the coils so the excuse either way it is sliced is invalid. BTW forgot to add that they failed to add the shut off switch as promised and clean the vent out in the attic as well.

I just had to replace my old furnace. Cook Heating did an excellent job. As always, they are very efficient, knowledgeable, polite and thorough. I have used Cook Heating for a long time and I will continue to do so. I would highly recommend them.

Thank you, Cook, for coming out early evening on a Friday and fixing our A/C in a very timely manner! Troy found the problem and we were cool again in just a matter of minutes!

Cook Heating was the first company to respond to an emergency the day we moved into our new home. They sent a technician out right away to restore heat on a cold, snowy March day. I am forever grateful to these wonderful people. The office staff are so helpful, understanding, and informative. The guys are so sweet. I appreciate their honesty and their expertise. I feel like family has walked in when they come to my house!