Topline HVAC, Inc.

Such precise and detailed duct cleaning! I couldn’t have been happier. The guys were very polite and made sure to detail clean my ducts and the area surrounding my vents to ensure that they captured any dust/pet dander. I highly recommend Topline and will not look any further for future needs. There’s no way you can possibly be disappointed in their service. I wish I had the option of giving them more than 5 stars!

Be careful with this company. Scheduled them for a cleaning of my furnace and to inspect what I thought was a burnt out fan. The technician confirmed that the motor was burnt out and it would be roughly an hour of work to repair and he would call his sales office to provide a quote and part for the repair. The technician then told me it would be $820 for the parts/repair plus a service call feel of $89 so about $910 total. I asked the technician for the part number and looked it up online and confirmed the part costs under $200. When I called up the Topline sales office to ask for details on the pricing, and why it would be so expensive for an hour worth of work and a $175 motor. The person I spoke with refused to give me a breakout of the cost between parts and labor, and would not share any more details besides saying it's a flat rate (which would equate to cost to $700 per hour for the technician). The technician than did a 10 minute cleaning of the furnace which was just using my vacuum to suck up dust in the exposed areas. To top it all off, when the technician left he said his manager let him know they were running a special this week and could replace the whole furnace for $3500, but the pricing would go up after this week. Hopefully no one falls for that. Was able to shop around and find another option to buy the new part and perform the installation for a third of the price. Total scam, be careful. I would also say that reading the other reviews, most of them do not sound very legitimate, this is one is true.

My wife had Marcus come out for an estimate and was very impressed with the experience. He made her feel very comfortable. He called beforehand to let her know he was on the way, he put shoe covers on when he came in, and looked over our entire system. I really appreciated how he gave us his direct work cell number, and told us to call him directly with any questions. He made several recommendations for our house's system, and found lots of discounts and rebates to apply so we could get a great price. I see why you guys have been in business for 20 years!

Called them to do a repair on my furnace b vent. My storm collar seal was worn and leaking when it rained. The leak caused an elbow and approximately three feet of vent to corrode. All I wanted was the corroded pieces replaced. They advised me they would only do the job if they were to replace all venting down into the basement. I have a two story house and that would entail ripping out walls. It would be thousands of dollars to do that. Why would I spend $$$ to replace pieces that don’t need it. I told the tech I wasn’t interested in replacing everything. I’ll look elsewhere for service The dispatch fee is ridiculous. I will never use this company again.

I am extremely disappointed with my experience with Topline. After my furnace went out, Marcus assured me that he would get me the best furnace for my budget, while promising to install the until so that I would not be inconvenienced and left without heat during our negative temperatures this year. A few days later, the agents were scheduled to arrive with between 8-10am during the morning of the install. At 8:30am, I received a call saying they had received the parts in time and that they would need to cancel. They assured me I would be upgraded to a "nicer" unit because of the hassle. We rescheduled the install for a few days later. This time the agents arrived 2 hours late. After spending the entire day trying to install the unit, the agents realized (at 9:30 at night-- and after being at my home for 8+ hours) that the furnace they picked up did not flow in the correct direction. They assured me they would have the correct unit the next day and that it would be a simple install, as all of the work had been done the day prior. 2 hours max. Nope. 10 hours later I finally had heat. Even after 10 hours, the technicians were on my roof "finishing" the install. I asked the technicians to leave -- it was now 10pm in a condo with other families -- and they insisted on finishing their work. I cannot say enough negative things about this company. Across the board, I encountered unprofessionalism -- starting with my first interaction with Marcus. Save your money and go somewhere else.