Ashland Plumbing & Heating

I called Cathy about 2 weeks ago to get a rate for someone to come out to take a look at my toilet. She told me they charged $169 for the 1st 30 mins and $169/hr thereafter. However, when I got my bill, I was charged for a truck service fee and a fee for using a rod. She took off the truck fee when I complained but she said that I only asked for rates and not what it would cost when I originally asked for a guy to come out. This strikes me as not being honest about the intent of getting a price. With such an attitude towards service, I cannot recommend them any less.

Be prepared to give all the information twice; to the receptionist and to the plumber.

Great company to call if you have a problem with your plumbing. Seriously. They’ve been around a long time & their experience shows. I will definately call next time.

We had a very bad experience with Ashland Plumbing when Ron came out to connect a refrigerator water line and check a seal on a toilet. At Ron's suggestion we also replaced all of the inner mechanisms in the toilet tank (flappers, valves, et cetera) on two Toto toilets as a preventative maintenance measure. Turns out after connecting the fridge, Ron never turned the water back on. After we figured this out and turned the water back on, we discovered that the connection Ron made leaked. Also, the toilet that was working fine when Ron arrived, was now running non-stop since the replaced the innards. We had him come back out and he charged us for fixing his error with the refrigerator and the toilet. They also charged not just for the time he was here, but for the driving time from their shop. Less than $150 in materials and $900 in labor. When we objected to the fee for the second service trip, they were very argumentative, rude and unaccommodating. Be aware that they will start charging $166/hour when they get in their vehicle and not when they arrive.

Very unprofessional place