Perfect Home Services

They installed a new AC and furnace at our music school. Great people great service. Our fan motor died last Saturday. I was expecting we may have to give lessons without AC for few days the following week. Big ouch for lessons.. Monday morning a technician came to look at, sent a team to replace the furnace right away, and all works were beautifully done before we reopen for the week!

We scheduled a service appointment with Perfect several weeks in advance in order to have a Saturday appointment. I received a text and email from Perfect the day before confirming the appointment. When the appointment day arrived and it was nearing the end of the appointment window, I called to see if the technician was on the way. It was then that I was informed, that the "manager" called me yesterday (no text, no email this time) and left a voicemail message AFTER 5 PM to reschedule the appointment. So my appointment had been CANCELLED with no confirmation or notification. We used Perfect in the past but this was NOT perfect customer service. I understand prioritizing customers with no A/C during hot days but treat your other customers right too.

Very friendly when I first called to set up an appointment. In the time window they gave me, the technician was here at the very start! Very polite and kind, answered all of my questions. Showed me multiple options for a repair, and helped set up an another appointment (within 30min!) with someone to get options for system replacement. All within 3 hours of my initial call/request.

Wonderful customer service! Chris was a very knowledgeable technician, and really took the time to explain everything and recommend what was best for us. Even the office staff answering and setting up appointments were so nice and accommodating. I never leave feedback for companies...but I really was happy with my experience, and I’ve had some bad experience lately with other AC companies!

Perfect Home Services worked with me to get a quick appointment. The technician, Kyle, was professional, knowledgeable, friendly and helpful. The team who handled the installation were also very nice and knowledgeable. They handled everything professionally and were very thorough. They completed the job in a timely manner and ensured that everything was working properly and cleaned up before leaving.