Rich Heating-Cooling & Plumbing

Rich heating-cooling and plumbing was the contracted company by our contractor when we were finishing our basement. They did multiple jobs for us with our heating-cooling and plumping (including putting in a bathroom in the basement for us. Three times we have had problems with something (none of them were their fault) and they came out that same day or the next day and fixed it and didn’t even charge me. They’ve been very responsive and quick to help. One of the times my furnace wasn’t working and it was winter and freezing cold and I was 9 months pregnant and I have a toddler. I called at 3:30 on a Friday and they were there by 4, fixed the problem in minutes and never charged me. I feel like I can always rely on them to take care of our family and do honest quality work. The most recent time, he walked me through checking a few things on the phone since he couldn’t make it out that same day and was able to walk me through how to fix it right over the phone! I highly recommend them for honest, good quality work.

Rich's tech came out and was able to diagnose and resolve the issue on our AC in great time. He also explained to me some potential issues and things that I could look at for down the road.

In a construction zone in Springfield we were trying to merge and the Rich Plumbing truck kept accelerating and "pushing" to not let us in. Finally let up so we could squeeze in. Extremely rude. We have two children in the car, in a van... seriously this is how you treat people and in your company vehicle. Shame on you.

Honest and hard working! Tony and his staff are great!

service guy came out and took his time, played on his phone (i have pictures) even talked about how little he gets paid per hour. sat in the van for 80% of the 5 1/2hours he was here....should have taken MAYBE 3 hours. Called the office, and was told the bill "is what it is". DON'T BOTHER USING THESE GUYS....shop around!