
- Country: USA
- State: Illinois
- City: Harvard
- Address: 20800 E Brink St, Harvard, IL 60033, USA
- Store
- Monday: 7:00 AM – 4:30 PM
- Tuesday: 7:00 AM – 4:30 PM
- Wednesday: 7:00 AM – 4:30 PM
- Thursday: 7:00 AM – 4:30 PM
- Friday: 7:00 AM – 4:00 PM
- Saturday: Closed
- Sunday: Closed
Yesterday we had a hot water heater installed by Hartwig Plumbing & Heating. We were very pleased. Prior to installing they came out and had given us a written estimate on the work to be done. Yesterday a nice young man named Casey arrived at 7:30am & immediately went to work. Worked quickly, quietly & efficiently. Thanks Casey & Hartwig, your great!
They came, they fixed, they left. I was happy
So Hartwig screws up basic scheduling, forcing me to take a day off work for nothing and costing me a day's wages. Scheduler naturally doesn't cop to it, claims she meant she would *call* me on the day I'd scheduled. Because apparently people schedule phone calls two weeks in advance? Then in an utterly genius move, her boss refuses to compensate me for my wasted time in the form of a discount, instead opting to lose potentially thousands of dollars by losing a customer with an expensive appliance that needs regular maintenance. Needless to say, I'm no longer a Hartwig customer. Buyer beware with these guys.
Excellent service. I was referred to them by my friend. I couldn't of been more pleased and at ease. Everyone I spoke with at Hartwig were kind and courteous. Thank you Todd, Mike and Matt for your help! Matt installed my furnace and answered all my questions. He did an awesome job! And I will recommend this company to everyone based on my great experience.
These guys are the best. Talk about professionalism.... I'm really glad I didn't spend a lot of extra time making any other phone calls for bids. I will be using Hartwig Plumbing and Heating again and definitely will be recommending them to all my buddies. Not enough great things to say about these guys!