Paige Mechanical Group

Awesome company. Steve here in Mountain Home was outstanding on my A/C unit. Friendly service and good price. Will call again, thanks Steve!

Scheduled appointment for AC repair. Waited over a week because we heard the company was good, they never showed up and when called said that they called to cancel, neither my wife or I received a phone call. Also when called to inquire they quoted us another 10 days later with no compromise whatsoever, was given a bad attitude over the phone with their representative.

Steve at Paige has been taking care of both houses furnace for the past 6 years. He is one of the best in the buz to do your yearly checkup to keep you from having any problems. Thank you.

I’ll just give you the facts. Had a humidifier installed on my furnace almost a year ago. Purchased it via Amazon (brand new/5star rating/top of line brand) and didn’t touch anything until it was installed. When the invoice came, I realized that I was charged for PMG to come by and see if they can do the job. They never once mentioned that I would be charged for them coming to my place in Mtn Home…walking distance. When I called and asked about the extra charge on top of my service bill the women on the phone got upset at my audacity to inquire on this charge, my lack of prior knowledge of the charge, and my request for it to be removed. Customer service was combative to say the least. I hung up with the charge removed but was upset at how I was shamed. Like, how dare I complain about something I paid for. Less than a year later the humidifier is leaking from an area where it was not designed to release water. Also, I now needed an under-sink filtration system installed so I called PMG 15 July 19 in a very patient mood because I knew how poorly my last conversation went. The lady started off very kind but after putting me on hold her tone changed. She essentially told me that since I didn’t buy it from them, I wouldn’t get a warranty…so I told her that I wasn’t looking for a part warranty, my request was for someone to ensure it was INSTALLED CORRECTLY when they came to installed the filtration system because I don’t think it was. If it wasn’t’ installed correctly then please fix it…no worries. If it’s the part no problem I’ll accept whatever comes. She was very short, unsympathetic and more defensive than any sort of help. We hung up and I decided I’d find someone else to installed the under-sink filtration system. As a customer I know I’m not always right but you don’t have to be rude when telling me I’m not.

Instantly returned my call on a weekend, quoted me below what they usually charge, got me on the schedule, effecient, service and even stood by his accedentaly low quote. Bowman's still have not returned my call, A Steady Flow did some work for us and didn't finish in the time allotted, had to redo some mistakes because they rushed what they did do, then charged nearly twice the anticipated cost. So glad PMG came to town to bring professionalism and reliability, they did my neighbors hot water heater and I've heard nothing but great things.