I should have listened to my better judgement and followed the 2 star rating on this company. I have never had more poor customer service and misinformation given in my life!!! NEVER WILL I CALL ADVANCED AGAIN AND I WILL LET EVERYONE KNOW ABOUT WHAT HAPPENED WITH US AND HOW ADVANCED DID NOT HELP.
I was treated very courteously on the phone and my initial appointment was scheduled for a Thursday morning. However, after waiting around the entire morning, I called to ask if i had the date wrong. I was told the technician was sent to an emergency and that they tried to call me to reschedule but I did not answer. I reminded them i had no missed calls but they shrugged it off. I was rescheduled for the next Tuesday morning. They called to confirm the appointment on Saturday and again on Monday. Both affirmed the technician would be there Tuesday morning at 0800. On Tuesday at 0815, i noticed my phone was on silent and they had called so i returned the call. I was told that since i had not answered, they sent the technician somewhere else. I HAD ALREADY CONFIRMED TWICE. WHY DO I NEED TO CONFIRM A THIRD TIME? They said they would send the technician over immediately. At 1000, they called again to confirm I was there but I had already missed too much of my day. I will not be calling back.
I have a broken valve in my sprinkler system. I called advanced plumbing to request they come fix it. I asked the operator if they fix sprinkler systems. Rather than answer, she said she would have to have a technician call me. I found it really odd that they would have an operator answering phones that cannot answer so simple a question. I left my name and number. This was Wednesday. The next afternoon they finally called back. They said they would be able to come the following afternoon (Friday). I told them I would have to take time off work to be there in the afternoon, which I did. I waited all afternoon and they did not come. I called about 4:50 to ask when they were coming. I was put on hold because, again, it seems the operators are not qualified to answer any questions. After being on hold, I was told they would not be coming today and that they had tried to call me several times. My cell phone showed no missed calls, I was constantly on the main floor of my house where I have excellent cell phone reception, and the fact that they called me in the first place to schedule the appointment demonstrated they had the correct phone number. While I concede it is possible that there were broken telecommunication circuits that prevented the call from being completed several times but worked fine when I called them, I find it highly unlikely. A more likely scenario is that they never called, and either overbooked or forgot call me and the dispatcher claimed to have called me to cover his or her own mistake. The operator offered no apology or solutions, merely "That's probably inconvenient". I informed her that the situation was unacceptable and I would find someone else to hire for this job. After this experience I recalled that my father had a similar experience with them, except rather than immediately finding someone new he continued to reschedule (he was asking for new work, not repairs, so it was less time sensitive). After rescheduling repeatedly and having Advanced Plumbing never show up for their appointments for roughly eight months, they called First Call Jewel and got the work done promptly for 2/3 what Advanced Plumbing quoted.
