Bergen Plumbing, Heating & Cooling, Inc.

do great work for fair prices

Always a pleasure to have them...work is done and pleasant office people

Extremely slow in responding. Had to wait over a week to get an estimate and that to, after calling multiple times. Do not recommend

I didn't even use their service. They blocked my shared driveway with my neighbor trying to fix her furnace for HOURS. They were there from morning to night. I had a hard time squeezing past them to go to work. They started off blocking the driveway with one van but then decided to bring in 2 more trucks into our driveway. So now we have 3 trucks trying to fix a furnace...It was snowing heavily and the plow that does our driveway asked them nicely to move so he could do his job and they refused. When my boyfriend came home, he had to park down the street and walk home in -20 weather. When we called today, lady on the phone said "I'll let them know". Okay.

Mistake to try Bergen Plumbing for AC service. I was so unphappy. I felt completely overcharged and it took him too long to figure out what we already knew was wrong and then the guy didn't even bring the right equipment for a simple fix. Next he wanted to charge me to go shopping for the right equipment. We were flabbergasted and sent him packing. And he also told me he would charge me for that time too (the packing up). Terrible, terrible service. Another online reviewer I found after using them had a similar experience with their AC service. Don't use them for AC. I won't use them at all. It was a very simple fix we knew we could fix ourselves but we were busy. We ended up fixing it ourselves that weekend in 15 minutes. I complained tot he management and they said they didn't charge us fully for the technicians drive-time, as if that was a great thing we got when we feel they completely failed to do anything useful. Young is really good. I think they were busy that day but next time I will wait for them! I'm always happy with their service and they are fair and honest.