Kama'aina Plumbing and Home Renovations

I went with them because because they work with Home Depot and I have a rental property in Hawaii and needed a water heater replaced. From the beginning I stated numerous times I was going to put the work on my Home Depot credit card. They are horrible at gettin back with you. They never explained the process to me. I’m thinking since they are with Home Depot they are a good company. First they requested pictures so I sent them, never heard from them. Then, I emailed them about to see if they got the job started and I was told they were still waiting on the pictures I had sent 2 weeks ago. I resend the pictures and then she tells me that she found the 2 week old email but they need better pictures. I get them the better pictures and wait. Nothing from them! I email to see what the status is and I get told they are waiting on me to buy the water heater, which I was never told to do. I was thinking they are with HD so they will pick up the heater, do the job and send me a bill so I can pay with my HD card but no. I then buy the heater and tell them. Job was done correctly. Then I wait for the bill. No bill. I email them about the bill and I am told that they sent the bill to my property manager!!! I spoke to Alyssa in numerous times and I explained to her many times I was gonna pay with my HD card cause this was exactly what I didn’t want to happen. Alyssa then tell me that the property manager check it’s in their possession but they have not process it and that they won’t. So I give them my HD card so they can charge that. Everything seems fine but no!!! I email 4 days after to inquire to see if the charge went thru to the HD card and Alyssa tells me that it is still processing and when it does she will send me a receipt. Never happens. A week later I email her and she tell me the original check from the property manager was processed!!!! And they didn’t charge my HD card!!! I get no interest in my HD card. That’s why I wanted to do that instead of taking 900 dollars from my savings. Nobody can explain to me how all this happens. I have all the emails and all the communication with them and now I’m just being told that there is nothing they can do. I would avoid this company at all cost. The work was done correctly but the way they communicate it’s horrible and they do not have your best interest at heart. I’m also complaining to HD!! They bare some responsibility also and the property manager as well but after the job was done kamaaina demanded payment from the property manager so of course they paid but kamaaina knew I wanted this not to be charged to the property manager.

This is the only plumbing company The Home Depot contracts out for the windward side of the island. The cost of installation that this company quoted us was more than the water heater! They informed us it would cost around $850!! to install the heater because of the existing system the home has. After calling many other plumbing companies and explaining the situation, they all informed us the same installation would cost at the most, $500. Took my business elsewhere to say the least.

Got recommended by their pest control company. Allen and his team promptly helped out with our water heater issues. Thank you Kamaaina!

Never call back when they said they would. Contractor for Home Depot for water heater install.

Wow, very disappointed with Kaamaina Plumbing. I took the day off and plumber was scheduled for 8 to 10 am. He (Alan) never showed up. Office staff let phone RING off the hook, and I finally got through about 11. Very expensive estimate and very disorganized operation. Recommend looking elsewhere for plumbing support.