JB Plumbing

JB Plumbing recently installed water heater at my home and did a great job. What's so awesome about my experience with this company was not just the courteous and knowledgeable professionals who came to my home to perform services, but also the prompt and courteous assistance I received from their front office each time as well. I have been assigned JB several times through my warranty company. The service technicians arrived promptly at the scheduled appointment times. They performed their work quietly and did not leave a mess. Each time they explained the issue and advised on what they did or what needed to be done. They also promptly followed up with my warranty company. Their office manager was pleasant and took the time to explain the cost of repairs. By phone or email they provided courteous and thorough responses. When I had an issue with my warranty company JB's Office Manager went above and beyond to contact the warranty company several times to ensure they had the correct information. She did not have to do that, but she did. I would recommend JB Plumbing to anyone. Great technicians and awesome customer service!

I had a great experience with JB Plumbing, and used them through my Home Warranty. My situation made my condo unlivable and they were so understanding. They pushed my paperwork through very quickly and I had a new water heater installed within 24 hours. And Keena was wonderful!

Jeff was Great, a professional Plumber and a very good person. JB Plumbing has a great employee with Jeff. I hope they know this.

Scheduled an appointment for 12-4 on a Wednesday, tech did not show up until after 6 PM. Furthermore, they did not submit the diagnosis to my home warranty until the following Monday, so my water heater has been leaking unnecessarily for over 5 extra days. Edit: Unit was fixed, added an overflow tank. It works well and is quite nice overall. The followup appointments were all timely.

Absolutely never let a warranty company use this company as a subcontractor. I will add all of the details later, but Jeff indirectly accused me of damaging my own toilet that has been leaking on and off since November. The problem has been a cracked supply line and corroded trip leaver all along. 4 of his techs including himself could never diagnose the problem. When I hired a 3rd party to take a look, it took him all of 10 minutes to find 2 problems. When I communicated this to Jeff, he suggested this other plumber broke something. I have sent pictures of the line leaking with water all over my floor. It doesn’t leak non stop. It leaks based on the usage of the toilet. This guy has treated me like I am a clueless woman. For a plumber to tell me there is nothing wrong with my toilet when I have been having an issue for 4 months and/or suggest I or another plumber broke the toilet after his people were there 5 times is absolutely absurd and insulting. Horrible non-service. I am working on filing an official complaint and other actions as we speak. Dealing with this company has been an utter nightmare. I guess based on another reply, you get a different level of service if you go directly to them and not your warranty company. One would think it shouldn’t matter, but it does. Shaking my head!