Had a home warranty through american home shield. They sent drain masters in out in october to make several repairs throughout our home. Theu showed up promptly and were very professional. We thought everything was in order. The most important being a leak on the bathtub drain in our upstairs guest bathroom. Being as it's a guest bathroom it doesn't get much use. This past weekend we had company and the drain leaked and damaged our ceiling . Being as we no longer have a home warranty through American home shield and its past their 65 day warranty time frame. They would not cover it and in turn drain masters informed me that even though they did the work . that it was discounted through the home warranty and that they would not warranty the work either because it was only a $45 repair. So because they made a faulty repair at a discounted price. I still have a leak and now ceiling damage . I've never in my life been told "it was only a $45 repair so we will not cover it" faulty work is faulty work. I guess this is the new america we live in. NO ACCOUNTABILITY. They got theirs so they don't care. Will not be using drain masters ever again
Cafled to fix a toilet clog. came and broke the porcelain toilet. one plumber was young, strung out, with a constant runny nose. Requested payment and promised to come back with a replacement toilet. Left with payment and never came back. Called office and talked to a woman who cla8med to be in charge. Hateful, unprofessional, and unapologetic. Refused to assist in any way. Called Roto rooter. They fixed everything. Employee claimed that he briefly worked for drain masters. said that the owner of drain masters sold meth to his employees and that's why Roto rooter guy quit.
