RooterPLUS

I have done business with Rooter Plus many years. Today my service was extremely good. A few hours after I called Mitch arrived, assessed the situation and was prepared to complete the work needed. Mitch cleared the area cleaned it did the repairs in a kind and professional manner. I really appreciate your expertise Mitch. You’re on a great team.

David and Jacob were awesome!!! They were so friendly and weren’t scared to have a conversation with you. 10/10 would recommend for anyone with any type of septic tank issues or just needing it pumped. Thanks guys!

Doc and Kory are very professional. They kept me informed every step of the way in the process. Found the septic tank right away. It was an expensive fix, but Doc was able to find financing that worked with our budget. His explanations are thorough and understandable so you know exactly what is going on with your septic system.

Overall my experience with your technicians was good. They worked through very tough conditions to locate the source of my plumbing problem and provide a solution. It was dirty, wet work and these men should be commended for their effort. On the other side, I feel Jeffery could have spent a little more time initially to get the proper dig location and accurate fix. Your technician dug for the better part of Monday in a location which was ~2 feet from the pipe. I was assured the job would be finished on Monday. Due to the time it took to locate the pipe, the technicians did not complete the pipe connection inside the house which created a leak. The technician's solution was to use a bucket to catch the water, and stop working just before 8pm. I was left to determine that this solution would allow a considerable amount of water into my basement, so I shut the temporary water supply to prevent damage. As for the digging, there was considerable damage to a Japanese maple which may have been avoided. The 20 year old tree will most likely need to be replaced, and my landscaping will have to be fixed at at my expense. I don't wish to dwell on the negative, at the end of 2 days we now have running water and the job was accomplished.

I wish I could give more stars. The service men went above and beyond to ensure my home was taken care of. They were prompt in the arrival window promised, and walked me though each step with reasons behind the work they completed. I feel confident in the work they finished and we will definitely continue service with them in the future.