Casteel

Every person has brought genuine care and excellent skills with them. They truly care about taking amazing care of their customers. Their work speaks for itself, excellent!!! I can’t ask for more. I am very happy with all of them. I am amazed on all of the above!!! I’m so glad I chose Casteel!!!

We lost AC yesterday afternoon and were panicked about how to get the issue solved as quickly as possible. The service representative at Casteel was kind and compassionate as well as knowledgeable and efficient. Doug arrived within 30 minutes after I placed the call to Casteel. He quickly assessed the problem (dirty coils), presented options, and talked us through each. He had us fixed and cooling off within an hour of his arrival.

Good service - but the knowledge of the phone staff is lacking. For plumbing jobs, Casteel has a $275 (somewhere in that neighborhood) minimum. Unbeknownst to me, the service tech calls me and tells me my total is about $300. I knew exactly what the issue was - a leaky pipe underneath my kitchen sink needed replacing. While on the phone, the tech explained that they have a minimum. I told him I didn't want to get the job done that day and was upset. I told him that when I had set up my appointment, nobody had notified me that the job that should've cost $50 at most would automatically start at around $300. Thankfully, the service tech was able to speak with his supervisor and get the job done for $50, which was on top of the $39 service call. It is ridiculous that the call center was not aware of the $275 minimum! Will never use Casteel again for small jobs for sure, and will reconsider even if I had large job because of this mess. Overall, the tech was very professional and quick - no complaints there. Still, I paid $89 for $2 worth of parts and 10 minutes of labor.

Brad was very professional and educated in the ways of his job. He was polite and respectful and did his job in a positive and timely manner. I would most definitely call Casteel again and have Brad come out again to help me keep my home running smoothly.

Their technician, Chris Pruitt, is highly recommended. He did a phenomenal job from arriving within the appointment window, very knowledgeable in his craft, professional and courteous. Overall, I would definitely use Casteel again.