ProTech Services Plumbing, Heating & Air

This week would have been much more stressful if I wasn't working with Leann to get me through the craziness. With the holiday next week and my family arriving this week, she and her team helped secure the parts that I needed, communicated status with me regularly and made sure our AC issue was resolved in time. I really appreciated her professionalism and patience with all my follow ups! She had to do a lot of work to make this happen and I say thank you! I highly recommend ProTech Services.

ProTech is a professional-class HVAC installation company that gave me a good deal and sent a smart, courteous crew to install three, mini-split AC/Heat systems in my metal home. Adaptations had to be made, and the crew’s expertise showed when they made on-the-spot modifications to get the job done. I feel like I can trust ProTech to stand by its work, including the long warranties that came with my Mitsubishi brand systems. My long experience in hiring contractors teaches me that honesty is only 50%; competency is the other. ProTech meets both those criteria. I'm glad they service my region of Central Georgia.

New to Macon and a service agreement had been in place with the former owner. Called Protech to schedule service and everything went great from there. Courteous, guick and informative service. Had no hesitation in renewing the annual service agreement.

Mike Tidwell ALWAYS does a fantastic job in providing my semi-annual maintenance check. He is thorough, checks all aspects of my AC/Heat pump, both inside and outside and is courteous. Each visit, he takes the time to go over what he has inspected and confirms status for the next check of the system. I can't rate the service that Mike provides high enough and would not hesitate to recommend him!! Additionally, and importantly, the Byron office manager ALWAYS calls me in advance to arrange an appointment time that fits with my schedule, then notifies me when the tech is enroute on the day of service. I have been with this company since they bought it out from my previous service company and continue to be very well pleased!!

Absolutely loved the office and technician customer service. Quote and work appointments were quickly made and the technicians were very professional and thorough. All questions were answered and requests taken for specifics on the work done. I will definitely be using them again in the future.